Subject: FW: RMA in India
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: daniele.castiglioni <[email-masked]>, Vishal Singh <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 2 Feb 2021 12:25:36 +0000

Hi warranty team,

Please see below. If the fault description is missing from the remarks for Indian RMAs, you can send it to CS in the side conversation.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/dk>

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From: Heta Nyrhinen (HNYR)
Sent: 2. februar 2021 13:24
To: Innocent Bohui (INBO) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>; Muhammad Ali (MUAI) <[email-masked]>; Matthew Broadley (MAEY) <[email-masked]>; Christopher Kurek (CKUR) <[email-masked]>; Temistocles Valdes (TEVL) <[email-masked]>; Morris Frost (MOFT) <[email-masked]>; Vamsy Maddipati (VAMM) <[email-masked]>; Pritish Nandi <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>
Subject: RMA in India

Hi team,

When sending a RMA request to Customer Service India, please send the fault description in the “Remarks” section of the Contact Customer Service macro. That way the warehouse technician is informed what to look out for when he inspects the products.

The KB article has been updated accordingly: https://eposaudio.zendesk.com/hc/en-us/articles/360056456894-India-warranty-replacement-procedure

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261
EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/dk>

eposaudio.com<https://www.eposaudio.com/> · Follow us here
​  <https://www.facebook.com/eposenterprise>   <https://twitter.com/eposaudio?lang=da>   <https://www.linkedin.com/company/eposaudio/mycompany/>   <https://www.instagram.com/eposaudio/>   <https://www.youtube.com/channel/UCKZSbHA_gj3OKwPnKa4cNaA>