Subject: RE: New RMA inquiry request - 98595
From: EPOS Global Support <[email-masked]>
To: Ramila Barros <[email-masked]>, Garantia <[email-masked]>, Daniele Castiglioni <[email-masked]>
Date: Fri, 29 Jan 2021 07:44:59 +0000

Hello Neide,

Thank you very much for the information.

Have a nice weekend!

Kind regards,

Heta

On Thu, January 28 at 18:46, Garantia wrote:

Hi Heta,

Just to inform that our client Cesar already received his new headset.

RMA successfully closed.

All the best,

COVID-19 | Dado o cenário atual do Corona vírus, estamos trabalhando com time e horários reduzidos.

Neide Bento

Customer Support

[linkedin icon](https://www.linkedin.com/company/sennheiserbr) [twitter icon](https://twitter.com/sennheiserbr)

www.sennheiser.com

www.facebook.com/Sennheiser

---------------------------------------------------------------

De: EPOS Global Support <[email-masked]>

Enviado: quarta-feira, 21 de outubro de 2020 06:31

Para: Garantia CMV <[email-masked]>; Daniele Castiglioni <[email-masked]>

Assunto: RE: New RMA inquiry request - 98595

Hello Neide,

Thank you for confirming. Have a nice day!

Kind regards,

Heta Nyrhinen

EPOS Global Support

 Conversation ID: 3f8a2bee-ec50-11ea-8280-ee5c883d37e1 34510a43-1380-11eb-beb8-d2aaa4c968e5 7f8600dOn Tue, October 20 at 15:46, Garantia CMV wrote:

Hi Daniele,

We are already in contact with the client.

Kind Regards,

Neide Bento

Customer Support

[linkedin icon](https://www.linkedin.com/company/sennheiserbr) [twitter icon](https://twitter.com/sennheiserbr)

www.sennheiser.com

www.facebook.com/Sennheiser

---------------------------------------------------------------

De: EPOS Global Support <[email-masked]>

Enviado: terça-feira, 20 de outubro de 2020 06:54

Para: Garantia CMV <[email-masked]>

Assunto: Re: New RMA inquiry request - 98595

Hi team,

Can you please inform if the replacement has been processed?

Thanks,

Kind regards,

Daniele

 Conversation ID: 3f8a2bee-ec50-11ea-8280-ee5c883d37e1 314ae154-12ba-11eb-8b24-a8809262e81c 7f8600dOn Mon, October 5 at 16:45, Heta Nyrhinen wrote:

Hello,

Could you please confirm, if you have sent the replacement product to the customer?

Thank you,

Heta

On Thu, September 17 at 9:51, Daniele Castiglioni wrote:

Hello,

Kindly provide the replacement #

Thanks,

Daniele

On Tue, September 1 at 18:09, Pravesh Singh wrote:

Remark: The product will not be returned.

Name: Felipe de Carvalho Cassins

Phone: +55 (19) 9.9191-1232

Email:[email-masked]​ ​

Address line 1: Rua: Rio de Janeiro 294 AP:11A Bairro: Higienópolis

Address line 2:

Postal Code: 01321-040

City: São paulo

State/Province: Sp

Country: LATAM::Brazil

Products and quantities

Article nr. (Quantity):

507295(1)

Process: gaming_warranty_snow

Stock location: gaming_warranty_main

Is This a Warranty: 1

Conversation ID: 3f8a2bee-ec50-11ea-8280-ee5c883d37e1 e3289d5e-6205-11eb-a3a1-2dc4f723d67c 7f8600d