Subject: RE: New RMA inquiry request - 121006 - SSG000000177
From: EPOS Customer Service APAC <[email-masked]>
To: SeCom DK Gaming Help <[email-masked]>, daniele.castiglioni <[email-masked]>
Cc: EPOS Customer Service APAC <[email-masked]>
Date: Fri, 29 Jan 2021 06:07:24 +0000

Hi Team

New replacement order - SSG000000183

Thanks.

Regards,
Tiffany Yong
Customer Service Executive
EPOS Audio

From: EPOS Global Support <[email-masked]>
Sent: Thursday, 28 January 2021 10:03 PM
To: EPOS Customer Service APAC <[email-masked]>; daniele.castiglioni <[email-masked]>
Subject: RE: New RMA inquiry request - 121006 - SSG000000177

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hello,

Customer said that he didn't receive the package. Could you please send another replacement.

Thank you,
Heta

 Conversation ID: 344215ab-551d-11eb-89e3-3eae8903e821 8711a014-6171-11eb-b5bf-317f2935fc19 7f8600dOn Mon, January 25 at 5:21, EPOS Audio, Customer Service APAC wrote:

Hi Heta,

Please find attached Fedex Proof of delivery (Pg 2 of document).

Thanks.

Regards,

Tiffany Yong

Customer Service Executive

EPOS Audio

From: EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 25 January 2021 11:37 AM
To: SeCom DK Gaming Help <[email-masked]<mailto:[email-masked]>>; daniele.castiglioni <[email-masked]<mailto:[email-masked]>>
Cc: EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 121006 - SSG000000177

Hi Heta

Will check with Fedex and revert again.

Thanks.

Regards,

Tiffany Yong

Customer Service Executive

EPOS Audio

From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 22 January 2021 11:20 PM
To: EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>; daniele.castiglioni <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 121006 - SSG000000177

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hello,

Customer informed us that he didn't receive the replacement product. According to FedEx tracking information the package was delivered on January 18, 2021. Signed for by: Y.IJIAN.

Could you please check the proof of delivery first?

Thank you,

Heta

 Conversation ID: 344215ab-551d-11eb-89e3-3eae8903e821 4834215d-5cc5-11eb-9494-6f5440185dd1 7f8600dOn Wed, January 13 at 9:57, EPOS DK CS APAC wrote:

Hi Team,

Warranty SO# SSG000000177 created.

Thanks.

Warmest Regards,

Karen Chen

Customer Service Executive

EPOS Audio

From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 13 January 2021 3:11 pm
To: EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 121006 - SSG000000177

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Team,

Please provide the Replacement order # only.

We do not need the return order#.

Thanks.

Best regards,

Daniele

 Conversation ID: 344215ab-551d-11eb-89e3-3eae8903e821 6eb43775-556e-11eb-bd8f-2313516e18ab 7f8600dOn Wed, January 13 at 8:32, EPOS DK CS APAC wrote:

Hi Global Team,

Can I check if we need to processed with return for this replacement?

Thanks.

Warmest Regards,

Karen Chen

Customer Service Executive

EPOS Audio

From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 13 January 2021 5:29 am
To: EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>
Subject: New RMA inquiry request - 121006

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Remark:

Company Name:

Name: Jin Yijian

Phone: +6587423564

Email:[email-masked]​ ​

Address line 1: 51 compassvale bow

Address line 2: 12-04

Postal Code: 544984

City: SG

State/Province: SG

Country: APAC::Singapore

Products and quantities

Article nr. (Quantity):

Article nr. for replacement: 1000244(1)

Article nr. for return: 507263(1)

Process: gaming_warranty_snow

Stock location: gaming_warranty_main

Is This a Warranty: 1

 Conversation ID: 344215ab-551d-11eb-89e3-3eae8903e821 344215ab-551d-11eb-89e3-3eae8903e821 7f8600d