Subject: RE: New RMA inquiry request - 98595
From: Garantia CMV <[email-masked]>
To: Daniele Castiglioni <[email-masked]>, EPOS Global Support <[email-masked]>
Cc: "Barros, Ramila | CMV.SeBr" <[email-masked]>
Date: Thu, 28 Jan 2021 17:46:10 +0000

Hi Heta,

Just to inform that our client Cesar already received his new headset.
RMA successfully closed.

All the best,

COVID-19 | Dado o cenário atual do Corona vírus, estamos trabalhando com time e horários reduzidos.

Neide Bento

Customer Support

[linkedin icon]<https://www.linkedin.com/company/sennheiserbr> [twitter icon] <https://twitter.com/sennheiserbr>
www.sennheiser.com
www.facebook.com/Sennheiser

________________________________
De: EPOS Global Support <[email-masked]>
Enviado: quarta-feira, 21 de outubro de 2020 06:31
Para: Garantia CMV <[email-masked]>; Daniele Castiglioni <[email-masked]>
Assunto: RE: New RMA inquiry request - 98595

Hello Neide,

Thank you for confirming. Have a nice day!

Kind regards,
Heta Nyrhinen
EPOS Global Support

 Conversation ID: 3f8a2bee-ec50-11ea-8280-ee5c883d37e1 34510a43-1380-11eb-beb8-d2aaa4c968e5 7f8600dOn Tue, October 20 at 15:46, Garantia CMV wrote:
Hi Daniele,

We are already in contact with the client.

Kind Regards,

Neide Bento

Customer Support

[linkedin icon]<https://www.linkedin.com/company/sennheiserbr> [twitter icon] <https://twitter.com/sennheiserbr>
www.sennheiser.com
www.facebook.com/Sennheiser

________________________________
De: EPOS Global Support <[email-masked]>
Enviado: terça-feira, 20 de outubro de 2020 06:54
Para: Garantia CMV <[email-masked]>
Assunto: Re: New RMA inquiry request - 98595

Hi team,

Can you please inform if the replacement has been processed?

Thanks,
Kind regards,
Daniele

 Conversation ID: 3f8a2bee-ec50-11ea-8280-ee5c883d37e1 314ae154-12ba-11eb-8b24-a8809262e81c 7f8600dOn Mon, October 5 at 16:45, Heta Nyrhinen wrote:
Hello,

Could you please confirm, if you have sent the replacement product to the customer?

Thank you,
Heta

On Thu, September 17 at 9:51, Daniele Castiglioni wrote:
Hello,

Kindly provide the replacement #

Thanks,
Daniele

On Tue, September 1 at 18:09, Pravesh Singh wrote:
Remark: The product will not be returned.

Name: Felipe de Carvalho Cassins
Phone: +55 (19) 9.9191-1232
Email:[email-masked]​ ​
Address line 1: Rua: Rio de Janeiro 294 AP:11A Bairro: Higienópolis
Address line 2:
Postal Code: 01321-040
City: São paulo
State/Province: Sp
Country: LATAM::Brazil

Products and quantities
Article nr. (Quantity):
507295(1)

Process: gaming_warranty_snow
Stock location: gaming_warranty_main

Is This a Warranty: 1