Subject: RE: New RMA inquiry request - 118212
From: EPOS Customer Service United Kingdom <[email-masked]>
To: BLR SennCom Support <[email-masked]>, EPOS Customer Service United Kingdom <[email-masked]>, daniele.castiglioni <[email-masked]>
Date: Thu, 28 Jan 2021 10:23:52 +0000

Hi Heta

I’ve contacted UPS who have advised when they called the customer he said he wanted to put the collection on hold.

I’ve asked them to go back tomorrow to make the collection so can you contact the customer please.

Best Regards,
Lorraine Quirie
Customer Service
Tel: 01698 208252

EPOS UK Cadzow Industrial Estate, Hamilton, ML3 7QE
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From: EPOS Global Support <[email-masked]>
Sent: 28 January 2021 08:43
To: EPOS Customer Service United Kingdom <[email-masked]>; daniele.castiglioni <[email-masked]>
Subject: RE: New RMA inquiry request - 118212

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Lorraine,

What is the status of the collection?

Thank you,
Heta

 Conversation ID: f4d0e0c0-5182-11eb-8754-b7d9209d973f e0f89613-6144-11eb-afae-2999da2cf93f 7f8600dOn Tue, January 26 at 15:46, EPOS Audio, Customer Service UK wrote:

Hi

I have contacted UPS.  They say the driver is going back in today.  The UPS depot is going to give the customer a call.

Best Regards,

Lorraine Quirie
Customer Service

Tel: 01698 208252

EPOS UK Cadzow Industrial Estate, Hamilton, ML3 7QE

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From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: 26 January 2021 11:31
To: EPOS Customer Service United Kingdom <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 118212

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Team,

Please note that customer informed that UPS did not take the package without the following document:

1: a label stuck on it the package,

2: 3 x invoices as the UK is no longer in the customs union.

Could you please check?

Thanks.

Best regards.

Daniele

 Conversation ID: f4d0e0c0-5182-11eb-8754-b7d9209d973f 074f6d40-5fca-11eb-a097-73d88531562c 7f8600dOn Fri, January 22 at 16:15, EPOS Audio, Customer Service UK wrote:

Hi

Collection has been arranged for Monday 25/01/21.

Best Regards,

Lorraine Quirie
Customer Service

Tel: 01698 208252

EPOS UK Cadzow Industrial Estate, Hamilton, ML3 7QE

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From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: 21 January 2021 12:26
To: EPOS Customer Service IR <[email-masked]<mailto:[email-masked]>>; EPOS Customer Service United Kingdom <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 118212

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Team,

Could you please arrange collection for the faulty product?

Customer confirmed that he is available for collection anyday from Monday 25/01/2021 to Thursday 28/01/2021.

Customer also confirmed the following collection address:

Company Name: Norths Property

Name: James Stephenson

Phone: 00353871332921

Email: [email-masked]<mailto:[email-masked]>

Address line 1: 7a Fitzwilliam Place

Address line 2: Dublin 2

Postal Code: D02YR60

City: Dublin

State/Province: Leinster

Country: EMEA::Ireland

Thanks.

Best regards,

Daniele

 Conversation ID: f4d0e0c0-5182-11eb-8754-b7d9209d973f d35f17bb-5be3-11eb-84ec-eac4efb476ec 7f8600dOn Fri, January 8 at 16:39, EPOS Customer Service IR wrote:

Hi

RMA is RUK0001053.

Replacement order is SUK000004956.

Best Regards,

Lorraine Quirie
Customer Service

Tel: 01698 208252

EPOS UK Cadzow Industrial Estate, Hamilton, ML3 7QE

[Signatur-banner_basic_ATC]

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From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: 08 January 2021 07:27
To: EPOS Customer Service IR <[email-masked]<mailto:[email-masked]>>
Subject: New RMA inquiry request - 118212

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Remarks:

Company Name: Norths Property

Name: James Stephenson

Phone: 00353871332921

Email: [email-masked]<mailto:[email-masked]>

Address line 1: 7a Fitzwilliam Place

Address line 2: Dublin 2

Postal Code: D02YR60

City: Dublin

State/Province: Leinster

Country: EMEA::Ireland

Article Nr. (Quantity):

Article nr. for replacement: 1000226(1)

Article nr. for return: 506050(1)

Process: SNOW

Stock location: MAIN

 Conversation ID: f4d0e0c0-5182-11eb-8754-b7d9209d973f f4d0e0c0-5182-11eb-8754-b7d9209d973f 7f8600d