Subject: RE: New RMA inquiry request - 118212
From: EPOS Global Support <[email-masked]>
To: "EPOS Audio, Customer Service UK" <[email-masked]>, Daniele Castiglioni <[email-masked]>
Date: Thu, 28 Jan 2021 08:43:22 +0000

Hi Lorraine,

What is the status of the collection?

Thank you,

Heta

On Tue, January 26 at 15:46, EPOS Audio, Customer Service UK wrote:

Hi

I have contacted UPS. They say the driver is going back in today. The UPS depot is going to give the customer a call.

Best Regards,

Lorraine Quirie Customer Service

Tel: 01698 208252

EPOS UK Cadzow Industrial Estate, Hamilton, ML3 7QE

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From: EPOS Global Support <[email-masked]>

Sent: 26 January 2021 11:31

To: EPOS Customer Service United Kingdom <[email-masked]>

Subject: RE: New RMA inquiry request - 118212

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Team,

Please note that customer informed that UPS did not take the package without the following document:

1: a label stuck on it the package,

2: 3 x invoices as the UK is no longer in the customs union.

Could you please check?

Thanks.

Best regards.

Daniele

 Conversation ID: f4d0e0c0-5182-11eb-8754-b7d9209d973f 074f6d40-5fca-11eb-a097-73d88531562c 7f8600dOn Fri, January 22 at 16:15, EPOS Audio, Customer Service UK wrote:

Hi

Collection has been arranged for Monday 25/01/21.

Best Regards,

Lorraine Quirie Customer Service

Tel: 01698 208252

EPOS UK Cadzow Industrial Estate, Hamilton, ML3 7QE

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From: EPOS Global Support <[email-masked]>

Sent: 21 January 2021 12:26

To: EPOS Customer Service IR <[email-masked]>; EPOS Customer Service United Kingdom <[email-masked]>

Subject: RE: New RMA inquiry request - 118212

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Team,

Could you please arrange collection for the faulty product?

Customer confirmed that he is available for collection anyday from Monday 25/01/2021 to Thursday 28/01/2021.

Customer also confirmed the following collection address:

Company Name: Norths Property

Name: James Stephenson

Phone: 00353871332921

Email: [email-masked]

Address line 1: 7a Fitzwilliam Place

Address line 2: Dublin 2

Postal Code: D02YR60

City: Dublin

State/Province: Leinster

Country: EMEA::Ireland

Thanks.

Best regards,

Daniele

 Conversation ID: f4d0e0c0-5182-11eb-8754-b7d9209d973f d35f17bb-5be3-11eb-84ec-eac4efb476ec 7f8600dOn Fri, January 8 at 16:39, EPOS Customer Service IR wrote:

Hi

RMA is RUK0001053.

Replacement order is SUK000004956.

Best Regards,

Lorraine Quirie Customer Service

Tel: 01698 208252

EPOS UK Cadzow Industrial Estate, Hamilton, ML3 7QE

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From: EPOS Global Support <[email-masked]>

Sent: 08 January 2021 07:27

To: EPOS Customer Service IR <[email-masked]>

Subject: New RMA inquiry request - 118212

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Remarks:

Company Name: Norths Property

Name: James Stephenson

Phone: 00353871332921

Email: [email-masked]

Address line 1: 7a Fitzwilliam Place

Address line 2: Dublin 2

Postal Code: D02YR60

City: Dublin

State/Province: Leinster

Country: EMEA::Ireland

Article Nr. (Quantity):

Article nr. for replacement: 1000226(1)

Article nr. for return: 506050(1)

Process: SNOW

Stock location: MAIN

 Conversation ID: f4d0e0c0-5182-11eb-8754-b7d9209d973f f4d0e0c0-5182-11eb-8754-b7d9209d973f 7f8600d

Conversation ID: f4d0e0c0-5182-11eb-8754-b7d9209d973f e0f89613-6144-11eb-afae-2999da2cf93f 7f8600d