Subject: PC 8 USB, PC, No sound in the left earcup
From: EPOS Global Support <[email-masked]>
Cc: Heta Nyrhinen <[email-masked]>, Daniele Castiglioni <[email-masked]>
Date: Tue, 26 Jan 2021 19:53:01 +0000

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You are registered as a CC on this support request (121643). Reply to this email to add a comment to the request.

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Pradeep Verma, Jan 26, 2021, 19:52 UTC (private)

Hi **Heta Nyrhinen**​ /​ **Daniele Castiglioni**​

customer called in
asking for status of 121643
he said that he has not received any response from epos
so please contact to the customer by today with an update

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Jianhang Mai, Jan 26, 2021, 16:06 UTC

Hi Pavesh,

It's been 20 days since our last communication. So far, I have not received the replacement. Please let me know what happens. I need the replacement for work.

Please reply at your earliest convenience.

Thanks,

Jianhang Mai

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Heta Nyrhinen, Jan 26, 2021, 15:25 UTC (private)

Replacement Ship date to be confirmed

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Vishal Singh, Jan 26, 2021, 8:34 UTC (private)

**_NEXT ACTION_**

**What**: Checking est ship date
**Who**: CS
**When**: 04/02/2021​

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Heta Nyrhinen, Jan 21, 2021, 14:58 UTC (private)

Replacement Ship date to be confirmed

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Vishal Singh, Jan 21, 2021, 12:01 UTC (private)

**_NEXT ACTION_**

**What**: Checking est ship date
**Who**: CS
**When**: 27/01/2021​

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Pravesh Singh, Jan 5, 2021, 18:27 UTC (private)

**_NEXT ACTION_**

**What**: CS team to process the replacement.
**Who**: CS team
**When**: 11/01/2021​

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Pravesh Singh, Jan 5, 2021, 18:25 UTC

Dear Jianhang,

We have processed the warranty replacement request and you will receive automated emails about the estimated shipping date. You will also receive the tracking number when the replacement product has shipped.

Please let us know, if everything is fine with the replacement product, once you have received it. We will then send you a pre-paid return label for returning the faulty product.

We wish you a nice day!
Best regards,

Pravesh Singh
EPOS Global Support

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Jianhang Mai, Jan 4, 2021, 23:51 UTC

Dear Pravesh,

Thank you for the update. Please find below the required information:

**Name**: Jianhang Mai
**Phone**: 831-917-8376
**E-mail**: [email-masked]
**Address line 1**: 98-20 62nd Drive Apt 3D
**Address line 2**:
**City**: Rego Park
**State/Province**: NY
**Zip Code**: 11374
**Country**:  USA

Please confirm receipt and keep me posted on the shipping status.

Best,

Jianhang Mai

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Pravesh Singh, Jan 4, 2021, 23:46 UTC (private)

**_NEXT ACTION_**

**What**: RMA approved, requested to confirm the shipping address. waiting for the response.
**Who**: Jianhang
**When**: 08/01/2021​

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Pravesh Singh, Jan 4, 2021, 23:45 UTC

Dear Jianhang,

Referring to your support ticket number 121643

We will now proceed to replace your PC 8 USB. Could you please provide us with the following information.

**Name**:
**Phone**:
**E-mail**:
**Address line 1**:
**Address line 2**:
**City**:
**State/Province**:
**Zip Code**:
**Country**:

We wish you a nice day!
Best regards,

Pravesh Singh
EPOS Global Support

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Jianhang Mai, Dec 31, 2020, 21:15 UTC

Hi,

Any update on my request?

Thanks

Sent from my iPad

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Pritish Nandi, Dec 31, 2020, 10:42 UTC (private)

RMA approved for PC 8 USB

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Pravesh Singh, Dec 30, 2020, 17:28 UTC (private)

Disposition: \nRecording URL: https://epos.mytalkdesk.com/interactions/6c54acf5a7704f468fee885925344475/recordings/0.mp3\nCall duration: 827
Description:

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Pravesh Singh, Dec 30, 2020, 17:27 UTC (private)

**_CASE SUMMARY_**

**Contact person**: Jianhang Mai
**Email**: [email-masked]
**Product name**: PC 8 USB
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Environment**: PC
**Issue**: No sound in the left earcup
**Current status**:
tested the headset with different device
tested the headset into a different USB port
connected to an iPad using an adapter, issue persist
able to get it work when stretching the mic boom arm
the headset was purchased from Amazon on Jun 24, 2020

**Next: Checking with Level 2 for the RMA**

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Pravesh Singh, Dec 30, 2020, 17:24 UTC

Dear Jianhang,

Thank you so much for your email and for sharing the proof of purchase.

Currently, we are checking the warranty status and procedure for the headset and we will get back to you as soon as we have any update. We really appreciate your patience and we will contact you shortly.

We wish you a nice day!
Best regards,

Pravesh Singh
EPOS Global Support

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Jianhang Mai, Dec 30, 2020, 17:22 UTC

hi, please find attached

Attachment(s):
Order Details.pdf - https://eposaudio-gaming.zendesk.com/attachments/token/wCzBTcTHYSDOIeLQjJP8Zhf1o/?name=Order+Details.pdf

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Pravesh Singh, Dec 30, 2020, 17:16 UTC

Dear Jianhang,

Thank you for contacting EPOS Global Support. For your convenience, we have created a **support ticket number 121643** for your inquiry.

We are sorry to hear that you are experiencing problems with PC 8 USB. As we discussed over the phone, we request you to please share the proof of purchase in PDF format with us so that we can check the warranty status and procedure for your device.

Once received, we will check the status and get back to you. Looking forward to your response...

We wish you a nice day!
Best regards,

Pravesh Singh
EPOS Global Support

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Pravesh Singh, Dec 30, 2020, 17:10 UTC (private)

ring group :us_enterprise
contact number :  +18605779120
duration : 
status :

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