Subject: RE: New RMA inquiry request - 115554
From: EPOS Customer Service United Kingdom <[email-masked]>
To: BLR SennCom Support <[email-masked]>, EPOS Customer Service United Kingdom <[email-masked]>, daniele.castiglioni <[email-masked]>
Date: Tue, 26 Jan 2021 16:40:42 +0000

Hi Heta

We are working through these orders at the moment.  A new order will be processed shortly.

Best Regards,
Lorraine Quirie
Customer Service
Tel: 01698 208252

EPOS UK Cadzow Industrial Estate, Hamilton, ML3 7QE
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From: EPOS Global Support <[email-masked]>
Sent: 26 January 2021 15:13
To: EPOS Customer Service United Kingdom <[email-masked]>; daniele.castiglioni <[email-masked]>
Subject: RE: New RMA inquiry request - 115554

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hello,

Could you please place a new order for this?

Thank you,
Heta

 Conversation ID: 4f8010d2-43a1-11eb-9a76-02dd903db8c8 f5a42c20-5fe8-11eb-9801-34a8bbb94bb0 7f8600dOn Tue, January 19 at 10:30, EPOS Audio, Customer Service UK wrote:

Hi

All orders despatched with UPS since the New Year are being returned to Arvato.  It’s something to do with Brexit.  Arvato are working with UPS at the moment to try to resolve the situation.

We are not sure at this stage when the goods will be sent back out.

Best Regards,

Lorraine Quirie
Customer Service

Tel: 01698 208252

EPOS UK Cadzow Industrial Estate, Hamilton, ML3 7QE

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From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: 19 January 2021 07:50
To: EPOS Customer Service United Kingdom <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 115554

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Team,

Replacement has returned to the sender.

Customer confirmed the delivery address.

Could you please arrange new shipment for the replacement product?

Thanks.

Best regards

Daniele

 Conversation ID: 4f8010d2-43a1-11eb-9a76-02dd903db8c8 e1c432eb-5a2a-11eb-9be6-bd6dbae27540 7f8600dOn Mon, December 21 at 21:10, SeCom Customer Service UK wrote:

Hi

Replacement order is SUK000004819.

Best Regards,

Lorraine Quirie
Customer Service

Tel: 01698 208252

EPOS UK Cadzow Industrial Estate, Hamilton, ML3 7QE

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From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: 21 December 2020 15:29
To: EPOS Customer Service United Kingdom <[email-masked]<mailto:[email-masked]>>
Subject: New RMA inquiry request - 115554

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Remarks: Product will not be returned.

Company Name: Familykahan

Name: Chuni Kahan

Phone: +442088021177

Email: [email-masked]<mailto:[email-masked]>

Address line 1: 7 Park Way London

Address line 2:

Postal Code: NW11 0EX

City: London

State/Province:

Country: EMEA::UK

Article Nr. (Quantity):

Article nr. for replacement: 1000659(1)

Process: SNOW

Stock location: MAIN

 Conversation ID: 4f8010d2-43a1-11eb-9a76-02dd903db8c8 4f8010d2-43a1-11eb-9a76-02dd903db8c8 7f8600d