Subject: RE: UPS asking for import fees to the UK
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: daniele.castiglioni <[email-masked]>
Cc: Vishal Singh <[email-masked]>, Ashish Dabral <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Mon, 25 Jan 2021 14:31:01 +0000

Hi Daniele,

The system should now be fixed for the future replacements, but let’s keep a close eye on it. Thank you!

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/dk>

eposaudio.com<https://www.eposaudio.com/> · Follow us here
​  <https://www.facebook.com/eposenterprise>   <https://twitter.com/eposaudio?lang=da>   <https://www.linkedin.com/company/eposaudio/mycompany/>   <https://www.instagram.com/eposaudio/>   <https://www.youtube.com/channel/UCKZSbHA_gj3OKwPnKa4cNaA>

From: Daniele Castiglioni <[email-masked]>
Sent: 25. januar 2021 15:30
To: Heta Nyrhinen (HNYR) <[email-masked]>
Cc: Vishal Singh <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi <[email-masked]>
Subject: Re: UPS asking for import fees to the UK

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Heta,

Thanks for the clarification on UK Import issue.

we will advise customers accordingly.

Thanks,
Best regards,
Daniele

________________________________
From: "Heta Nyrhinen, HNYR" <[email-masked]<mailto:[email-masked]>>
To: "Daniele Castiglioni" <[email-masked]<mailto:[email-masked]>>, "Vishal Singh" <[email-masked]<mailto:[email-masked]>>, "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 25 January, 2021 19:38:51
Subject: UPS asking for import fees to the UK

Hello everyone,

Customer Service and UPS are looking into the error that results UPS asking for customers to pay import fees to the UK for their warranty replacements. Please advise the customers that they should reject these shipments for now and we will process new orders. Also apologize for the inconvenience. This issue resulted from the Brexit changes.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261
EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fdk&data=04%7C01%7Chnyr%40eposaudio.com%7Cc4111f24159548adb7c608d8c13db4f0%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637471818058265113%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=MMkmwgw%2Bn60GQiMKy9kt9ER1ugQwMagjPq7G8rHnCMM%3D&reserved=0>

eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Chnyr%40eposaudio.com%7Cc4111f24159548adb7c608d8c13db4f0%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637471818058265113%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=MHSIUI17CHHWAGFws8unubgcyhhdHE26h74ig6e7lZQ%3D&reserved=0> · Follow us here
​  <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Feposenterprise&data=04%7C01%7Chnyr%40eposaudio.com%7Cc4111f24159548adb7c608d8c13db4f0%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637471818058275107%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=XYiybgAMAVxqwXumg6%2BI85ensk6FnRvdebJ7CjIR8eU%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Feposaudio%3Flang%3Dda&data=04%7C01%7Chnyr%40eposaudio.com%7Cc4111f24159548adb7c608d8c13db4f0%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637471818058275107%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=6lo0sYJ6Wac9uYcCVlzKmewt6XFPk8vAf4g6sBtODyA%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feposaudio%2Fmycompany%2F&data=04%7C01%7Chnyr%40eposaudio.com%7Cc4111f24159548adb7c608d8c13db4f0%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637471818058285097%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=t3FlbULOGHDTuLGXOBv8LABzG3J88NsJ1PDeK6cTJmQ%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Feposaudio%2F&data=04%7C01%7Chnyr%40eposaudio.com%7Cc4111f24159548adb7c608d8c13db4f0%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637471818058285097%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=i6XoUB6d2FWbC1hJJhcAe9wW6H4zudC7fJHI69trLnM%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCKZSbHA_gj3OKwPnKa4cNaA&data=04%7C01%7Chnyr%40eposaudio.com%7Cc4111f24159548adb7c608d8c13db4f0%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637471818058295096%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=6VFL7p9YL6FUjG7Bubq95xrW7BiUeb5rdb%2FNayZ619o%3D&reserved=0>