Subject: UPS asking for import fees to the UK
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: daniele.castiglioni <[email-masked]>, Vishal Singh <[email-masked]>, Ashish Dabral <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Mon, 25 Jan 2021 14:08:51 +0000

Hello everyone,

Customer Service and UPS are looking into the error that results UPS asking for customers to pay import fees to the UK for their warranty replacements. Please advise the customers that they should reject these shipments for now and we will process new orders. Also apologize for the inconvenience. This issue resulted from the Brexit changes.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/dk>

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