Subject: Fwd: New RMA inquiry request - 121006 - SSG000000177
From: Daniele Castiglioni <[email-masked]>
To: Vishal Singh <[email-masked]>
Date: Sun, 24 Jan 2021 23:21:40 -0700 (MST)

From: "EPOS Customer Service APAC" <[email-masked]> 
To: "SeCom DK Gaming Help" <[email-masked]>, "Daniele Castiglioni" <[email-masked]> 
Cc: "EPOS Customer Service APAC" <[email-masked]> 
Sent: Monday, 25 January, 2021 09:51:17 
Subject: RE: New RMA inquiry request - 121006 - SSG000000177 

Hi Heta, 

Please find attached Fedex Proof of delivery (Pg 2 of document). 

Thanks. 

Regards, 

Tiffany Yong 

Customer Service Executive 

EPOS Audio 

From: EPOS Customer Service APAC <[email-masked]> 
Sent: Monday, 25 January 2021 11:37 AM 
To: SeCom DK Gaming Help <[email-masked]>; daniele.castiglioni <[email-masked]> 
Cc: EPOS Customer Service APAC <[email-masked]> 
Subject: RE: New RMA inquiry request - 121006 - SSG000000177 

Hi Heta 

Will check with Fedex and revert again. 

Thanks. 

Regards, 

Tiffany Yong 

Customer Service Executive 

EPOS Audio 

From: EPOS Global Support < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 22 January 2021 11:20 PM 
To: EPOS Customer Service APAC < [ mailto:[email-masked] | [email-masked] ] >; daniele.castiglioni < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: New RMA inquiry request - 121006 - SSG000000177 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Hello, 

Customer informed us that he didn't receive the replacement product. According to FedEx tracking information the package was delivered on January 18, 2021. Signed for by: Y.IJIAN . 

Could you please check the proof of delivery first? 

Thank you, 

Heta 

 Conversation ID: 344215ab-551d-11eb-89e3-3eae8903e821 4834215d-5cc5-11eb-9494-6f5440185dd1 7f8600d On Wed, January 13 at 9:57, EPOS DK CS APAC wrote: 

Hi Team, 

Warranty SO# SSG000000177 created. 

Thanks. 

Warmest Regards, 

Karen Chen 

Customer Service Executive 

EPOS Audio 

From: EPOS Global Support < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 13 January 2021 3:11 pm 
To: EPOS Customer Service APAC < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: New RMA inquiry request - 121006 - SSG000000177 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Hi Team, 

Please provide the Replacement order # only. 

We do not need the return order#. 

Thanks. 

Best regards, 

Daniele 

 Conversation ID: 344215ab-551d-11eb-89e3-3eae8903e821 6eb43775-556e-11eb-bd8f-2313516e18ab 7f8600d On Wed, January 13 at 8:32, EPOS DK CS APAC wrote: 
BQ_BEGIN

Hi Global Team, 

Can I check if we need to processed with return for this replacement? 

Thanks. 

Warmest Regards, 

Karen Chen 

Customer Service Executive 

EPOS Audio 

From: EPOS Global Support < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 13 January 2021 5:29 am 
To: EPOS Customer Service APAC < [ mailto:[email-masked] | [email-masked] ] > 
Subject: New RMA inquiry request - 121006 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Remark: 

Company Name: 

Name : Jin Yijian 

Phone : +6587423564 

Email :[email-masked]​ ​ 

Address line 1 : 51 compassvale bow 

Address line 2 : 12-04 

Postal Code : 544984 

City : SG 

State/Province : SG 

Country : APAC::Singapore 

Products and quantities 

Article nr. (Quantity) : 

Article nr. for replacement: 1000244(1) 

Article nr. for return: 507263(1) 

Process : gaming_warranty_snow 

Stock location : gaming_warranty_main 

Is This a Warranty : 1 

 Conversation ID: 344215ab-551d-11eb-89e3-3eae8903e821 344215ab-551d-11eb-89e3-3eae8903e821 7f8600d 

BQ_END