Subject: RE: New RMA inquiry request - 121006 - SSG000000177
From: EPOS Global Support <[email-masked]>
To: [email-masked], Daniele Castiglioni <[email-masked]>
Date: Fri, 22 Jan 2021 15:19:55 +0000

Hello,

Customer informed us that he didn't receive the replacement product. According to FedEx tracking information the package was delivered on January 18, 2021. Signed for by: Y.IJIAN.

Could you please check the proof of delivery first?

Thank you,

Heta

On Wed, January 13 at 9:57, EPOS DK CS APAC wrote:

Hi Team,

Warranty SO# SSG000000177 created.

Thanks.

Warmest Regards,

Karen Chen

Customer Service Executive

EPOS Audio

From: EPOS Global Support <[email-masked]>

Sent: Wednesday, 13 January 2021 3:11 pm

To: EPOS Customer Service APAC <[email-masked]>

Subject: RE: New RMA inquiry request - 121006 - SSG000000177

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Team,

Please provide the Replacement order # only.

We do not need the return order#.

Thanks.

Best regards,

Daniele

 Conversation ID: 344215ab-551d-11eb-89e3-3eae8903e821 6eb43775-556e-11eb-bd8f-2313516e18ab 7f8600dOn Wed, January 13 at 8:32, EPOS DK CS APAC wrote:

Hi Global Team,

Can I check if we need to processed with return for this replacement?

Thanks.

Warmest Regards,

Karen Chen

Customer Service Executive

EPOS Audio

From: EPOS Global Support <[email-masked]>

Sent: Wednesday, 13 January 2021 5:29 am

To: EPOS Customer Service APAC <[email-masked]>

Subject: New RMA inquiry request - 121006

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Remark:

Company Name:

Name: Jin Yijian

Phone: +6587423564

Email:[email-masked]​ ​

Address line 1: 51 compassvale bow

Address line 2: 12-04

Postal Code: 544984

City: SG

State/Province: SG

Country: APAC::Singapore

Products and quantities

Article nr. (Quantity):

Article nr. for replacement: 1000244(1)

Article nr. for return: 507263(1)

Process: gaming_warranty_snow

Stock location: gaming_warranty_main

Is This a Warranty: 1

 Conversation ID: 344215ab-551d-11eb-89e3-3eae8903e821 344215ab-551d-11eb-89e3-3eae8903e821 7f8600d

Conversation ID: 344215ab-551d-11eb-89e3-3eae8903e821 4834215d-5cc5-11eb-9494-6f5440185dd1 7f8600d