Subject: RE: OUTSTANDING RMAS
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: daniele.castiglioni <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, Vishal Singh <[email-masked]>
Date: Mon, 18 Jan 2021 14:54:47 +0000

Hi Daniele,

Thank you. Could you please create follow up tickets for the ones, where we didn’t attempt to collect yet (for example the “New ticket was created for troubleshooting but collection not arranged” or ticket closed without action).

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/dk>

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From: Daniele Castiglioni <[email-masked]>
Sent: 18. januar 2021 15:44
To: Heta Nyrhinen (HNYR) <[email-masked]>
Cc: Ashish Dabral <[email-masked]>; Vishal Singh <[email-masked]>
Subject: Re: OUTSTANDING RMAS

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Heta,

We checked the UK Tickets and here enclosed I am sending the list with the relevant information.

Please note the following:

- A couple  of the tickets have been closed not by warranty agent as no closing statement was mentioned (106013 ; 110256).

- Some collection are missing as we opened new tickets for troubleshooting, and that was also close later without collecting the faulty.

- Majority of the Tickets are currently still open and customer yet has to receive the replacement.

Thanks.

Best regards,

Daniele

________________________________
From: "Heta Nyrhinen, HNYR" <[email-masked]<mailto:[email-masked]>>
To: "Daniele Castiglioni" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 18 January, 2021 18:14:21
Subject: FW: OUTSTANDING RMAS

Hi Daniele,

Could you please check these UK tickets, where we haven’t collected the faulty products and note the reason to the list.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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From: EPOS Customer Service United Kingdom <[email-masked]<mailto:[email-masked]>>
Sent: 18. januar 2021 13:29
To: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Subject: OUTSTANDING RMAS

Hi Heta

We have the following RMAS still outstanding:

103851
106013
107257
106618
94993
100925
107824
110863
110256
106632
112644
113418
109904
114864
112067
114627
115268
115422
115756
115320
115308
115560
108148
117711
114480
118528
119446
119743
119543
113852
113277
121096
117958
120793
120289
121243
119235
121396
121505
117676
119042
109598
121860
121417
118212
119973
118770
122468
117764
122673
122390
122242
123620
122862
120754
123865

Best Regards,
Lorraine Quirie
Customer Service
Tel: 01698 208252

EPOS UK Cadzow Industrial Estate, Hamilton, ML3 7QE
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