Subject: Re: OUTSTANDING RMAS
From: Daniele Castiglioni <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, Vishal Singh <[email-masked]>
Date: Mon, 18 Jan 2021 07:44:14 -0700 (MST)

Hi Heta, 

We checked the UK Tickets and here enclosed I am sending the list with the relevant information. 

Please note the following: 

- A couple of the tickets have been closed not by warranty agent as no closing statement was mentioned (106013 ; 110256). 

- Some collection are missing as we opened new tickets for troubleshooting, and that was also close later without collecting the faulty. 

- Majority of the Tickets are currently still open and customer yet has to receive the replacement. 

Thanks. 

Best regards, 

Daniele 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Daniele Castiglioni" <[email-masked]> 
Sent: Monday, 18 January, 2021 18:14:21 
Subject: FW: OUTSTANDING RMAS 

Hi Daniele, 

Could you please check these UK tickets, where we haven’t collected the faulty products and note the reason to the list. 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/en/dk | 
 ] 

	

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From: EPOS Customer Service United Kingdom <[email-masked]> 
Sent: 18. januar 2021 13:29 
To: Heta Nyrhinen (HNYR) <[email-masked]> 
Subject: OUTSTANDING RMAS 

Hi Heta 

We have the following RMAS still outstanding: 

103851 

106013 

107257 

106618 

94993 

100925 

107824 

110863 

110256 

106632 

112644 

113418 

109904 

114864 

112067 

114627 

115268 

115422 

115756 

115320 

115308 

115560 

108148 

117711 

114480 

118528 

119446 

119743 

119543 

113852 

113277 

121096 

117958 

120793 

120289 

121243 

119235 

121396 

121505 

117676 

119042 

109598 

121860 

121417 

118212 

119973 

118770 

122468 

117764 

122673 

122390 

122242 

123620 

122862 

120754 

123865 

	

Best Regards, 

Lorraine Quirie 
Customer Service 

Tel: 01698 208252 

	

EPOS UK Cadzow Industrial Estate, Hamilton, ML3 7QE 

	

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