Subject: UK replacements delayed
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: daniele.castiglioni <[email-masked]>, Vishal Singh <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, Pritish Nandi <[email-masked]>, "Sara Aknooni (SRAK)" <[email-masked]>
Date: Mon, 18 Jan 2021 10:05:53 +0000

Hi warranty team,

Our UK warranty replacements are returning to the warehouse due to Brexit changes. Customer Service have now found a solution, but there are delays in the shipments. They will place new replacement orders for the existing requests, but they will use the same Zendesk ticket number as a reference so that we can still follow up.

Could you please send this sentence to the customers, who are waiting (at least the ones in the list below, but there may be more):

“We are experiencing delays in our shipments due to Brexit changes. We are handling your order as soon as possible and you will receive automated notifications about the status. We would like to apologise for the delay.”

RMA 116796
RMA 121484
RMA 121804
RMA 122213
RMA 122586
RUK1031/RMA 121505
RUK1039/RMA 117676
RUK1040/RMA 119042
RUK1041/RMA 109598
RUK1042/RMA 121860
RUK1055/RMA 119973
RUK1056/RMA 118770
RUK1058/RMA 122468
RUK1059/RMA 117764
RUK1060/RMA 122673
RUK1061/RMA 122390
RUK1062/RMA 122242
RUK1063/RMA 123620
RUK1064/RMA 122862
RUK1065/RMA 120754

We can process new RMAs as usual.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/dk>

eposaudio.com<https://www.eposaudio.com/> · Follow us here
​  <https://www.facebook.com/eposenterprise>   <https://twitter.com/eposaudio?lang=da>   <https://www.linkedin.com/company/eposaudio/mycompany/>   <https://www.instagram.com/eposaudio/>   <https://www.youtube.com/channel/UCKZSbHA_gj3OKwPnKa4cNaA>