Subject: Warranty meeting 06-01-2020
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: daniele.castiglioni <[email-masked]>, Vishal Singh <[email-masked]>, Ashish Dabral <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Wed, 6 Jan 2021 15:12:32 +0000

Hello everyone,

Thank you for the catch-up meeting today. Here are my notes.

- Missing packing slips received and Karen is working on the backlog. She will send the lists to Daniele to be added to Zendesk. Check the tracking first and then contact the customers.

- Old packing slips form April-June 2020 sent to US customers accidentally by IT.

- We took over Gaming warranties in India and will follow the same SLTR procedure: https://eposaudio.zendesk.com/hc/en-us/articles/360056456894-India-warranty-replacement-procedure

- Ireland return labels will be handled by Customer Service UK for now due to Brexit changes. Inform them in the side conversation when the customer is ready for the faulty product to be collected.

- If customer has an issue with replacement, open new ticket and assign to EPOS Level 1 or Gaming queue.

- Keep questions to Customer Service to minimum, don’t ask for example for Return or Replacement order numbers. They are present on the RMA status report.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/dk>

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