Subject: Re: Updates
From: Vishal Singh <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, daniele castiglioni <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Mon, 4 Jan 2021 03:25:18 -0700 (MST)

Dear Heta, 

Thank you for the information. Will follow the procedure accordingly. 

Kind Regards, 
Vishal 
-- 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]>, "daniele castiglioni" <[email-masked]>, "Vishal Singh" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Monday, 4 January, 2021 15:51:12 
Subject: Updates 

Hello everyone, 

I just added 2 updates to Teams, but here is also an email, if you didn’t see them. 

    1. When you need to create a new ticket for technical troubleshooting, please assign the Enterprise tickets to Level 1 unassigned group instead of Enterprise unassigned. Gaming tickets go to Gaming unassigned. 

    1. Update reg. packing slips: we started receiving the documents again, but the ones missing weren't recovered yet. Please escalate the cases, where customers are asking for either shipping date or tracking and otherwise go by the status on the RMA status report for the rest (if invoiced, check if customer received the replacement and send return label). Thank you! 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/en/dk | 
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