Subject: RE: UPS Exception Notification, Tracking Number 1Z939FV89538438883
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: daniele.castiglioni <[email-masked]>
Date: Thu, 3 Dec 2020 13:14:28 +0000

Thank you!

From: Daniele Castiglioni <[email-masked]>
Sent: 3. december 2020 14:14
To: Heta Nyrhinen (HNYR) <[email-masked]>
Subject: Re: UPS Exception Notification, Tracking Number 1Z939FV89538438883

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Hi Heta,

We already contacted the customer checking from which address she actually wants the faulty to be collected.
Customer sims a bit confused: initially she confirmed the collection from her address and then she advised to collects from parents house. Now customer is back again providing initial address for collection.

Now, today, we finally arrange a new collection from the final address she customer confirmed. Tracking # is: 1Z939FV89535421940

Best regards,
Daniele

________________________________
From: "Heta Nyrhinen, HNYR" <[email-masked]<mailto:[email-masked]>>
To: "Daniele Castiglioni" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 3 December, 2020 17:39:07
Subject: FW: UPS Exception Notification, Tracking Number 1Z939FV89538438883

Hi Daniele,

Could you please contact this customer.

From: EPOS Customer Service United Kingdom <[email-masked]<mailto:[email-masked]>>
Sent: 3. december 2020 13:08
To: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Subject: FW: UPS Exception Notification, Tracking Number 1Z939FV89538438883

Hi Heta

I have received the below from UPS.

This is the second collection which has been arranged for this customer.  The first collection was also refused.

Can you contact the customer please.

Best Regards,
Lorraine Quirie
Customer Service
Tel: 01698 208252

EPOS UK Cadzow Industrial Estate, Hamilton, ML3 7QE
[Signatur-banner_basic_ATC]

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From: UPS Quantum View <[email-masked]<mailto:[email-masked]>>
Sent: 02 December 2020 15:36
To: EPOS Customer Service United Kingdom <[email-masked]<mailto:[email-masked]>>
Subject: UPS Exception Notification, Tracking Number 1Z939FV89538438883

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

[https://www.ups.com/assets/resources/images/UPS_logo_sm.png]

The status of your parcel has changed.
Exception Reason:
The receiver states the product was not ordered and has refused the delivery.

Exception Resolution:
Delivery will be rescheduled.
[https://www.ups.com/assets/resources/images/Eblast_600x121_MC4B-MC4H_Q42020.png]
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At the request of OTICON LTD, this notice alerts you that the status of the shipment listed below has changed.

Shipment Detail
________________________________
Tracking Number:
1Z939FV89538438883<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ups.com%2FWebTracking%2FprocessInputRequest%3Floc%3Den_GB%26Requester%3DNES%26tracknum%3D1Z939FV89538438883%26AgreeToTermsAndConditions%3Dyes%26WT.z_eCTAid%3Dct1_eml_Tracking__ct1_eml_qvn_eml_resi_6exc%26WT.z_edatesent%3D12022020&data=04%7C01%7Chnyr%40eposaudio.com%7C2eeb50cda180402f3b0b08d8978d4529%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637425980298325986%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=G4aBjyHLXgqro%2FWpjf1Sql%2F33zwPawj6cBQDUvdVAEY%3D&reserved=0>

Ship To:
OTICON LTD
CADZOW INDUSTRIAL ESTATE
HAMILTON, ML37QE
GB

UPS Service:
UPS STANDARD

Parcel Weight:
1.0 KGS

Merchandise Description:
Headset

Reference Number 1:
RUK0000920
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