Subject: Re: UPS Exception Notification, Tracking Number 1Z939FV89538438883
From: Daniele Castiglioni <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Date: Thu, 3 Dec 2020 06:13:42 -0700 (MST)

Hi Heta, 

We already contacted the customer checking from which address she actually wants the faulty to be collected. 
Customer sims a bit confused: initially she confirmed the collection from her address and then she advised to collects from parents house. Now customer is back again providing initial address for collection. 

Now, today, we finally arrange a new collection from the final address she customer confirmed. Tracking # is: 1Z939FV89535421940 

Best regards, 
Daniele 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Daniele Castiglioni" <[email-masked]> 
Sent: Thursday, 3 December, 2020 17:39:07 
Subject: FW: UPS Exception Notification, Tracking Number 1Z939FV89538438883 

UPS My Choice Email 

Hi Daniele, 

Could you please contact this customer. 

From: EPOS Customer Service United Kingdom <[email-masked]> 
Sent: 3. december 2020 13:08 
To: Heta Nyrhinen (HNYR) <[email-masked]> 
Subject: FW: UPS Exception Notification, Tracking Number 1Z939FV89538438883 

Hi Heta 

I have received the below from UPS. 

This is the second collection which has been arranged for this customer. The first collection was also refused. 

Can you contact the customer please. 

	

Best Regards, 

Lorraine Quirie 
Customer Service 

Tel: 01698 208252 

	

EPOS UK Cadzow Industrial Estate, Hamilton, ML3 7QE 

	

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From: UPS Quantum View < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 02 December 2020 15:36 
To: EPOS Customer Service United Kingdom < [ mailto:[email-masked] | [email-masked] ] > 
Subject: UPS Exception Notification, Tracking Number 1Z939FV89538438883 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

	

	

	

	

	

	

	

	

	

The status of your parcel has changed. 

	

	

Exception Reason: 	

The receiver states the product was not ordered and has refused the delivery. 

	

Exception Resolution: 	

Delivery will be rescheduled. 

	

	

	

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At the request of OTICON LTD, this notice alerts you that the status of the shipment listed below has changed. 

	Shipment Detail 

	

Tracking Number: 	

[ https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.ups.com%2FWebTracking%2FprocessInputRequest%3Floc%3Den_GB%26Requester%3DNES%26tracknum%3D1Z939FV89538438883%26AgreeToTermsAndConditions%3Dyes%26WT.z_eCTAid%3Dct1_eml_Tracking__ct1_eml_qvn_eml_resi_6exc%26WT.z_edatesent%3D12022020&data=04%7C01%7Chnyr%40eposaudio.com%7C70a21af010c444080fcb08d897841bc8%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637425940948379075%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=E9DGcv4XWnSs4GO%2FRH0tHUgTQIPBYL%2F5didq6PirhzU%3D&reserved=0 | 1Z939FV89538438883 ] 

	

Ship To: 	

OTICON LTD 
CADZOW INDUSTRIAL ESTATE 
HAMILTON, ML37QE 
GB 

	

UPS Service: 	

UPS STANDARD 

	

Parcel Weight: 	

1.0 KGS 

	

Merchandise Description: 	

Headset 

	

Reference Number 1: 	

RUK0000920 

	

	

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