Subject: RE: New RMA inquiry request - 115714 SJP000001393
From: EPOS Customer Service APAC <[email-masked]>
To: BLR SennCom Support <[email-masked]>, daniele.castiglioni <[email-masked]>
Cc: EPOS Customer Service APAC <[email-masked]>
Date: Thu, 3 Dec 2020 03:02:14 +0000

Hi Marika,

Thanks and warranty SO# SJP000001393 has been entered with IMPACT SC 660 USB ML(1000553).

Kind regards,
Naoko Matsumoto
Customer Service
EPOS Japan

From: EPOS Global Support <[email-masked]>
Sent: Thursday, December 3, 2020 9:52 AM
To: EPOS Customer Service APAC <[email-masked]>; daniele.castiglioni <[email-masked]>
Subject: RE: New RMA inquiry request - 115714 SJP000001393

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi all

I'm sorry for the lare reply.
Do you have stock IMPACT SC 660 USB ML(1000553)?

If yes, please ship this item.

Thank you!

Best regards,
Marika

 Conversation ID: efc177f4-330c-11eb-9eb1-d72f88f53734 c6caf075-3501-11eb-a481-c96bdd6bf7b3 7f8600dOn Wed, December 2 at 15:01, EPOS DK CS APAC wrote:

Hi team,

We will proceed this request as Japan’s but need your advice for SKU.

SKU: 504553 is now End of Life and unable to provide.

Please advise which replacement sku we should enter instead.

Kind regards,

Naoko Matsumoto

Customer Service

EPOS Japan

From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 1, 2020 5:28 PM
To: EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 115714

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Team,

I confirm that the Country name of the client is Japan instead of Singapore.

Thanks.

Best regards,

Daniele

 Conversation ID: efc177f4-330c-11eb-9eb1-d72f88f53734 2cab019f-33af-11eb-8aff-cc888e197390 7f8600dOn Tue, December 1 at 11:57, EPOS DK CS APAC wrote:

Hi Team,

Please check and confirm as the country is Singapore but the address seems to be for Japan.

Thanks.

Warmest Regards,

Karen Chen

Customer Service Executive

EPOS Audio

From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 30 November 2020 9:07 pm
To: EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>
Subject: New RMA inquiry request - 115714

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Remarks: No need to send pre-paid return label

Company Name:

Name: Orie Ikeda

Phone: 09016173459

Email: [email-masked]<mailto:[email-masked]>

Address line 1: 5-17-2

Address line 2: Saginomiya

Postal Code: 165-0032

City: Nakano-ku

State/Province: Tokyo

Country: APAC::Singapore

Article Nr. (Quantity):

504553(1)

Process: SNOW

Stock location: MAIN

 Conversation ID: efc177f4-330c-11eb-9eb1-d72f88f53734 efc177f4-330c-11eb-9eb1-d72f88f53734 7f8600d