Subject: Re: Special warranty handling for Neocom Germany
From: Daniele Castiglioni <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Heta Nyrhinen, HNYR" <[email-masked]>, Ashish Dabral <[email-masked]>, Vishal Singh <[email-masked]>
Date: Fri, 27 Nov 2020 07:29:32 -0700 (MST)

Hello Heta, 

New procedure for Neocom customer noted. 

I sent the return acknowledgement document to the customer and closed the ticket. 

Thanks for you information. 

Best regards, 
Daniele 

From: "Vishal Singh" <[email-masked]> 
To: "Heta Nyrhinen, HNYR" <[email-masked]> 
Cc: "Daniele Castiglioni" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Friday, 27 November, 2020 19:26:55 
Subject: Re: Special warranty handling for Neocom Germany 

Dear Heta, 

Thank you for the information. 

Will follow the following procedure while dealing with ' Neocom '. 

Regards, 
Vishal 

-- 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "daniele castiglioni" <[email-masked]>, "Vishal Singh" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Friday, 27 November, 2020 19:21:59 
Subject: Special warranty handling for Neocom Germany 

Hello team, 

We received a request from Jürgen Gleisenberg from the company Neocom that we shouldn’t send them a UPS return label. They will instead be returning the products at their own cost to Arvato. They asked us to send them the return acknowledgement document provided by CS. 

See example case #111897. The return acknowledgment is usually attached to the email from CS when they send us the Replacement and Return order numbers. 

Could you please keep in mind that we have this special arrangement for this customer? I will try to automate the process with CS. 

Please let me know, if you have any questions. 

	

Best regards, 

	

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

	

	

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