Subject: RE: New RMA inquiry request - 104502
From: EPOS Customer Service US <[email-masked]>
To: BLR SennCom Support <[email-masked]>, EPOS Customer Service US <[email-masked]>, daniele.castiglioni <[email-masked]>
Date: Fri, 30 Oct 2020 14:34:57 +0000

Return: SUS000021680
Replacement: SUS000021681

Andrea Dunn
Customer Service / Americas
1-800-332-7439

[[email-masked]]

166 Main Street · Old Saybrook CT 06475 · USA

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From: EPOS Global Support <[email-masked]>
Sent: Friday, October 30, 2020 6:15 AM
To: EPOS Customer Service US <[email-masked]>; daniele.castiglioni <[email-masked]>
Subject: RE: New RMA inquiry request - 104502

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi
Please note the RMA 104502
This RMA is done for the SC75 USB MS art Nr 507086
please proceed for this customer below
Company Name: simutechgroup
Name: Caleb Scharf
Phone: +1 425-249-2306
Email: [email-masked]<mailto:[email-masked]>​ ​
Address line 1: 16421 66th Ave
Address line 2:
Postal Code: 98037
City: W, lynnwood, wa
State/Province:
Country: USA

Article Nr. (Quantity):
507086(4)

Process: SNOW
Stock location: MAIN

br
Innocent

 Conversation ID: 64b1510f-19d6-11eb-bae6-d9ac1a6b22ed c1069f9d-1a98-11eb-8faa-32c746ebabd4 7f8600dOn Fri, October 30 at 11:05, Daniele Castiglioni wrote:
Hi Innocent,

I think the article number mentioned is not correct.
The correct article number is : 504547
For ticket 104502.

Can you please check?

Thanks.
Best regards,
Daniele

On Thu, October 29 at 19:35, SeCom Customer Service US wrote:

507098 is not a sku we can enter

Andrea Dunn
Customer Service / Americas
1-800-332-7439

[[email-masked]]

166 Main Street · Old Saybrook CT 06475 · USA

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From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 29, 2020 7:04 AM
To: EPOS Customer Service US <[email-masked]<mailto:[email-masked]>>
Subject: New RMA inquiry request - 104502

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Remarks: invoice should be waived according to Barbara Walsh (BBWA)

Company Name: simutechgroup

Name: Caleb Scharf

Phone: +1 425-249-2306

Email: [email-masked]<mailto:[email-masked]>​ ​

Address line 1: 16421 66th Ave

Address line 2:

Postal Code: 98037

City: W, lynnwood, wa

State/Province:

Country: USA

Article Nr. (Quantity):

507098(4)

Process: SNOW

Stock location: MAIN

 Conversation ID: 64b1510f-19d6-11eb-bae6-d9ac1a6b22ed 64b1510f-19d6-11eb-bae6-d9ac1a6b22ed 7f8600d