Subject: Re: Escalations 07/10
From: Daniele Castiglioni <[email-masked]>
To: "Karen Teles Benitez, KRTB" <[email-masked]>
Cc: "Heta Nyrhinen, HNYR" <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Thu, 8 Oct 2020 05:49:53 -0700 (MST)

Hi Karen, 

Thank you for sending the escalations. 

I updated the tickets. 

Best regards, 

Daniele Castiglioni 

From: "Karen Teles Benitez, KRTB" <[email-masked]> 
To: "Daniele Castiglioni" <[email-masked]> 
Cc: "Heta Nyrhinen, HNYR" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Thursday, 8 October, 2020 18:05:11 
Subject: Escalations 07/10 

Hello Daniele, 

Below you have the escalations of the day: 

Date 	

Zendesk ticket number 	

Replacement order number (if available) 	

Country 	

Missing information 

1Z609FR66867421143 	

103551 	

SDE000026998 	

Germany 	

Est. Shipping date 

1Z609FR66867416935 Delivered 06/10 	

100943 	

SDE000023643 	

Germany 	

Tracking #, est. Shipping order was 25/09, but under RMA the ticket is stil open order 

20-10-20 	

104228 	

SDE000026477 	

Germany 	

Est Ship Date? 

14-10-20 	

103663 	

SUK000003944 	

UK 	

Est Ship Date? 

14-10-20 	

98914 	

SUS000019561 	

USA 	

Est Ship Date? 

12-10-20 	

104846 	

SUS000020298 	

USA 	

Est Ship Date? 

12-10-20 	

104602 	

SCA000002094 	

Canada 	

Est Ship Date? 

12-10-20 	

104557 	

SUS000020287 	

USA 	

Est Ship Date? 

14-10-20 	

102810 	

SCA000002017 	

Canada 	

Est Ship Date? 

27-10-20 	

99831 	

SUK000003708 	

UK 	

Tracking Number? 

Under review 	

93067 	

SFR000005521 	

France 	

Est Ship Date? 

26-10-20 	

104839 	

SNL000001494 	

Netherlands 	

Customer received only one item he received 506040 but he didn't receive 506046 

	

Best regards, 

Karen Teles Benitez 
Student Assistant 
+45 7242 1736 

	

Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

	

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