Subject: Escalations 07/10
From: "Karen Teles Benitez (KRTB)" <[email-masked]>
To: daniele.castiglioni <[email-masked]>
Cc: "Heta Nyrhinen (HNYR)" <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Thu, 8 Oct 2020 12:35:11 +0000

Hello Daniele,

Below you have the escalations of the day:
Date
Zendesk ticket number
Replacement order number (if available)
Country
Missing information
1Z609FR66867421143
103551
SDE000026998
Germany
Est. Shipping date
1Z609FR66867416935 Delivered 06/10
100943
SDE000023643
Germany
Tracking #, est. Shipping order was 25/09, but under RMA the ticket is stil open order
20-10-20
104228
SDE000026477
Germany
Est Ship Date?
14-10-20
103663
SUK000003944
UK
Est Ship Date?
14-10-20
98914
SUS000019561
USA
Est Ship Date?
12-10-20
104846
SUS000020298
USA
Est Ship Date?
12-10-20
104602
SCA000002094
Canada
Est Ship Date?
12-10-20
104557
SUS000020287
USA
Est Ship Date?
14-10-20
102810
SCA000002017
Canada
Est Ship Date?
27-10-20
99831
SUK000003708
UK
Tracking Number?
Under review
93067
SFR000005521
France
Est Ship Date?
26-10-20
104839
SNL000001494
Netherlands
Customer received only one item he received 506040 but he didn't receive 506046

Best regards,
Karen Teles Benitez
Student Assistant
+45 7242 1736
Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

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