Subject: RE: Escalations 06/10
From: "Karen Teles Benitez (KRTB)" <[email-masked]>
To: daniele.castiglioni <[email-masked]>
Cc: "Heta Nyrhinen (HNYR)" <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Wed, 7 Oct 2020 11:41:51 +0000

Sure thing,

Tickets 93243 and 100123 are both escalated with Management, FYI.

Best regards,
Karen Teles Benitez
Student Assistant
+45 7242 1736
Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

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From: Daniele Castiglioni <[email-masked]>
Sent: 7. oktober 2020 13:40
To: Karen Teles Benitez (KRTB) <[email-masked]>
Cc: Heta Nyrhinen (HNYR) <[email-masked]>; Ashish Dabral <[email-masked]>
Subject: Re: Escalations 06/10

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Karen,

Thanks for the updated escalations.

I check the tickets now.

Regards,
Daniele Castiglioni
________________________________
From: "Karen Teles Benitez, KRTB" <[email-masked]<mailto:[email-masked]>>
To: "Daniele Castiglioni" <[email-masked]<mailto:[email-masked]>>
Cc: "Heta Nyrhinen, HNYR" <[email-masked]<mailto:[email-masked]>>, "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 7 October, 2020 17:03:30
Subject: Escalations 06/10

Hey Danielle,

Below are the escalations needed:

Information requested
Zendesk ticket number
Replacement order number (if available)
Country
Missing information
145747376557
99906
SAU000000744
Australia
FedEx Estimated delivery date:Pending
14-10-20
104256
SDE000026570
Germany
Est ship date?
14-10-20
92417
SUS000017221
USA
Est ship date?
145747433432
101729
SAU000000797
Australia
Est ship date?
1Z609FR66867424417
101495
SDE000027014
Germany
Est ship date?
12-10-20
100125
SUS000020261
USA
Est ship date?
13-10-20
100516
SUK000003797
UK
Tracking Number?
12-10-20
99124
SUS000019563
USA
Tracking Number?
05-10-20
93243
SAT000000437
Austria
Tracking Number?
05-10-20
Escalation with CS
100123
SDE000026980
Germany
Tracking Number?

Best regards,
Karen Teles Benitez
Student Assistant
+45 7242 1736
Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=02%7C01%7Ckrtb%40eposaudio.com%7Cb4620068a899462e553d08d86ab5bd60%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C1%7C637376676092194700&sdata=lJ0uMB6ASBhQJ%2BI%2BFCRRAnmVLQx130dBqUvWsTtYU2Q%3D&reserved=0> · Follow us here
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