Subject: Re: Escalations 06/10
From: Daniele Castiglioni <[email-masked]>
To: "Karen Teles Benitez, KRTB" <[email-masked]>
Cc: "Heta Nyrhinen, HNYR" <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Wed, 7 Oct 2020 04:40:03 -0700 (MST)

Hi Karen, 

Thanks for the updated escalations. 

I check the tickets now. 

Regards, 
Daniele Castiglioni 

From: "Karen Teles Benitez, KRTB" <[email-masked]> 
To: "Daniele Castiglioni" <[email-masked]> 
Cc: "Heta Nyrhinen, HNYR" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, 7 October, 2020 17:03:30 
Subject: Escalations 06/10 

Hey Danielle, 

Below are the escalations needed: 

	

Information requested 	

Zendesk ticket number 	

Replacement order number (if available) 	

Country 	

Missing information 

145747376557 	

99906 	

SAU000000744 	

Australia 	

FedEx Estimated delivery date:Pending 

14-10-20 	

104256 	

SDE000026570 	

Germany 	

Est ship date? 

14-10-20 	

92417 	

SUS000017221 	

USA 	

Est ship date? 

145747433432 	

101729 	

SAU000000797 	

Australia 	

Est ship date? 

1Z609FR66867424417 	

101495 	

SDE000027014 	

Germany 	

Est ship date? 

12-10-20 	

100125 	

SUS000020261 	

USA 	

Est ship date? 

13-10-20 	

100516 	

SUK000003797 	

UK 	

Tracking Number? 

12-10-20 	

99124 	

SUS000019563 	

USA 	

Tracking Number? 

05-10-20 	

93243 	

SAT000000437 	

Austria 	

Tracking Number? 

05-10-20 

Escalation with CS 	

100123 	

SDE000026980 	

Germany 	

Tracking Number? 

	

Best regards, 

Karen Teles Benitez 
Student Assistant 
+45 7242 1736 

	

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