Subject: Escalations 05/10/2020
From: "Karen Teles Benitez (KRTB)" <[email-masked]>
To: daniele.castiglioni <[email-masked]>
Cc: "Heta Nyrhinen (HNYR)" <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 6 Oct 2020 11:44:12 +0000

Hello Daniele,

Below you find the escalations of the day.
Information Requested
Zendesk ticket number
Replacement order number (if available)
Country
Missing information
21/10   04/11
102998
SDE000026670
Germany
Customer received only 1 replacement instead of 3. Are there tracking# for the other replacements?
13-10-20
101020
SUS000019627
USA
Customer received only headset as replacement but not the art.504518 Adapter.
10-11-20
90504
SUS000014980
USA
Est. shipping date for 508353 SC 130 USB-C 4 pcs 0.00 0.00 Single-sided HS, USB-C
Under review
104526
SUS000020064
USA
Est. Shipping date
28-10-20
103250
SDE000026624
germany
Est. Shipping date
21/10   04/11
102998
SDE000026670
germany
customer received 1 replacement. Do we have tracking # for the other replacement products?
1Z609FR66867421116
101519
SDE000026948
germany
Customer did not receive replacement yet
26-08-20
98718
SDE000021358
Germany
Customer did not receive replacement yet
1Z8760F30358081890
99303
SUS000019720
USA
Est Ship date?
19-10-20
102930
SUS000020060
USA
Est Ship date?
1Z8760F30358081863
102156
SUS000019688
USA
Est Ship date?
1Z609FR66867416917
101861
SDE000026760
Germany
Est Ship date?
13-10-20
101642
SCA000002018
Canada
Est Ship date?
12-10-20
100180
SUS000019032
USA
Est Ship date?
13-10-20
100104
SCA000001893
Canada
Tracking number ?
05-10-20
100123
SDE000026980
Germany
Est Ship date?
13-10-20
99914
SUK000003805
UK
Est Ship date?
13-10-20
100134
SDE000026956
Germany
Est Ship date?
27-10-20
100274
SDE000023477
Germany
Tracking number ?

Best regards,
Karen Teles Benitez
Student Assistant
+45 7242 1736
Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

eposaudio.com<https://www.eposaudio.com/> · Follow us here
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​

From: Heta Nyrhinen (HNYR) <[email-masked]>
Sent: 5. oktober 2020 16:56
To: Karen Teles Benitez (KRTB) <[email-masked]>
Subject: FW: Ticket Escalastion 05/10/2020

From: Daniele Castiglioni <[email-masked]<mailto:[email-masked]>>
Sent: 5. oktober 2020 16:54
To: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Cc: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Subject: Ticket Escalastion 05/10/2020

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Hi Heta,

Here enclosed I am sending the Escalastion for today, 05/10/2020.

Thanks for your help.

Best regards,

Daniele Castiglioni