Subject: Fwd: Warrantly escalations 23rd Sep
From: Ashish Dabral <[email-masked]>
To: Daniele Castiglioni <[email-masked]>
Date: Thu, 24 Sep 2020 04:38:17 -0700 (MST)

Regards, 
Ashish Dabral 

From: "Karen Teles Benitez, KRTB" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "hnyr" <[email-masked]>, "Deeksha" <[email-masked]> 
Sent: Thursday, September 24, 2020 4:19:41 PM 
Subject: RE: Warrantly escalations 23rd Sep 

Hello Ashish, 

About the first case in the list, 101204, The GSX 300 is an amplifier, it was probably a typo with the logistics that provoked the mistake. 

Im escalation with management and I will return to you shortly. 

	

Best regards, 

Karen Teles Benitez 
Student Assistant 
+45 7242 1736 

	

Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

	

[ https://www.eposaudio.com/ | eposaudio.com ] · Follow us here 	

[ https://www.youtube.com/channel/UCKZSbHA_gj3OKwPnKa4cNaA ] [ https://twitter.com/Epos_audio ] [ https://www.linkedin.com/company/eposaudio/ ] 

​ 

From: Karen Teles Benitez (KRTB) 
Sent: 24. september 2020 12:39 
To: Ashish Dabral <[email-masked]> 
Cc: Sara Aknooni (SRAK) <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>; Deeksha <[email-masked]> 
Subject: RE: Warrantly escalations 23rd Sep 

Hello Ashish, 

Below you can find the information requested. I will update you when the others that are currently in the list missing are fixed. 

	

Information requested 	

Zendesk ticket number 	

Replacement order number (if available) 	

Country 	

Missing information 

15/09 1Z609FR66867309524 	

101204 	

SUK000003764 	

uk 	

customer received wrong replacement. He received GSX 300 instead of GSP 300 

07-okt-20 	

88595 	

SUS000014457 	

USA 	

Need tracking # 

	

93175 	

SDE000015702 	

Germany 	

any est ship date? 

To be confirmed 	

93067 	

SFR000005521 	

France 	

any est ship date? 

Below 	

100644 	

SDE000023898 	

Germany 	

Customer complaining that rplacement is incorrect product. Customer original product: Sennheiser MB 360. Customer received as replacement product: EPOS Adapt MB 360 

19-okt-20 	

101203 	

SUS000019373 	

USA 	

Est. Shipping date / tracking # ? 

01-okt-20 	

101014 	

SDE000023920 	

Germany 	

Est. Shipping date ? 

25-sep-20 	

100943 	

SDE000023643 	

Germany 	

Est. Shipping date ? 

5018157457 	

98850 	

SAU000000310 	

Australia 	

Tracking # 

14-okt-20 	

97307 	

SUS000019636 	

USA 	

Customer did not received replacement yet 

About the case 100644 

The models that have the brand “Sennheiser” disposed in the products are old model and phased out. 

EPOS Adapt is our new brand, with higher technology for the product. Basically, we are the same company manufacturing and selling those Sennheiser products, now in a more improved way. The client can also visualize the name Sennheiser under the EPOS name on top of the earcups of the headphone. 

This new product now connects with Microsoft teams instantly and can connect 2 Bluetooth. Below you find the improvements made in the headset. 

[ https://www.eposaudio.com/en/dk/enterprise/products/adapt-300-p15240#id-66u-tech-specs-36150_11 | https://www.eposaudio.com/en/dk/enterprise/products/adapt-300-p15240#id-66u-tech-specs-36150_11 ] 

	

Best regards, 

Karen Teles Benitez 
Student Assistant 
+45 7242 1736 

	

Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

	

[ https://www.eposaudio.com/ | eposaudio.com ] · Follow us here 	

[ https://www.youtube.com/channel/UCKZSbHA_gj3OKwPnKa4cNaA ] [ https://twitter.com/Epos_audio ] [ https://www.linkedin.com/company/eposaudio/ ] 

​ 

From: Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 23. september 2020 17:13 
To: Karen Teles Benitez (KRTB) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sara Aknooni (SRAK) < [ mailto:[email-masked] | [email-masked] ] >; Heta Nyrhinen (HNYR) < [ mailto:[email-masked] | [email-masked] ] >; Deeksha < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Warrantly escalations 23rd Sep 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Hello Karen, 

Here are the details for Warrantly escalations. 

	

Date 	

Zendesk ticket number 	

Replacement order number (if available) 	

Country 	

Missing information 

18-09-20 	

101204 	

SUK000003764 	

uk 	

customer received wrong replacement. He received GSX 300 instead of GSP 300 

23-Sep-20 	

88595 	

SUS000014457 	

USA 	

Need tracking # 

23-Sep-20 	

89442 	

EXP000003580 	

India 	

Need tracking # 

23-Sep-20 	

90612 	

SDE000015309 	

Germany 	

any est ship date? 

23-Sep-20 	

91292 	

SDE000016265 	

Germany 	

any est ship date? 

23-Sep-20 	

87620 	

EXP000003413 	

Croatia 	

any est ship date? 

23-Sep-20 	

96737 	

EXP000003937 	

Russia 	

any est ship date? 

23-Sep-20 	

99194 	

SNL000001407 	

NETHERLANDS 	

any est ship date? 

23-Sep-20 	

93175 	

SDE000015702 	

Germany 	

any est ship date? 

23-Sep-20 	

93067 	

SFR000005521 	

France 	

any est ship date? 

23-Sep-20 	

100644 	

SDE000023898 	

Germany 	

Customer complaining that rplacement is incorrect product. Customer original product: Sennheiser MB 360. Customer received as replacement product: EPOS Adapt MB 360 

23-Sep-20 	

101203 	

SUS000019373 	

USA 	

Est. Shipping date / tracking # ? 

23-Sep-20 	

101014 	

SDE000023920 	

Germany 	

Est. Shipping date ? 

23-Sep-20 	

100943 	

SDE000023643 	

Germany 	

Est. Shipping date ? 

23-Sep-20 	

98850 	

SAU000000310 	

Australia 	

Tracking # 

23-Sep-20 	

97307 	

SUS000019636 	

USA 	

Customer did not received replacement yet 

Regards, 
Ashish Dabral