Subject: RE: Warranty procedure changes September 2020
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: ashish <[email-masked]>, daniele.castiglioni <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Date: Wed, 2 Sep 2020 14:29:32 +0000

Hello,

One more update for today:

There are 3 new macros with the email templates in Zendesk. They are currently only in English, but translations will follow soon. You can try running them, if it makes your working any quicker.

Templates::Email::Reply with RMA SNOW confirmation
Warranty::Replacement received, send return label
Warranty::Tracking for replacement

Please also let me know, if there are other macros that you would need. Thank you!

From: Heta Nyrhinen (HNYR)
Sent: 2. september 2020 15:56
To: Ashish Dabral <[email-masked]>; Daniele Castiglioni <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>
Subject: RE: Warranty procedure changes September 2020

Just a quick update: The Fedex tracking numbers now seem to be correct for the APAC shipments, so I will also be adding them to the tickets. You can track them here: https://www.fedex.com/en-us/home.html

Please let me know, if you notice any issues.

From: Heta Nyrhinen (HNYR)
Sent: 2. september 2020 10:42
To: 'Ashish Dabral' <[email-masked]<mailto:[email-masked]>>; 'Daniele Castiglioni' <[email-masked]<mailto:[email-masked]>>
Cc: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>
Subject: Warranty procedure changes September 2020

Hello Ashish and Daniele,

Thank you very much for taking part in the training session for the new warranty procedure changes. I have attached the presentation.

Please let me know at anytime, if you have any questions or concerns. Have a nice day!

Best regards,
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261
Sennheiser Communications A/S * Industriparken 27 * DK-2750 Ballerup * Denmark

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