Subject: 23754837 - Lewis Capaldi - 17/01/2020 19:30 - Al Majaz Amphitheatre, Sharjah, AE - Broker ES - buyer asking refund
From: Daniele Castiglioni <[email-masked]>
To: Parvez Alam <[email-masked]>
Date: Fri, 17 Jan 2020 01:20:32 -0700 (MST)

Hi Parvez, 

with reference to TID 23754837, buyer asking refund. 

Buyer did not get tickets for the event as the seller did not fulfill. 

Agent guaranteed tickets to the buyer on the phone, the buyer was then refunded as there were no comparable tickets available. 

Note from Agent David Collins: if buyer replies please let me know and I will action the voucher. 

Can you please forward to the agent? 

Kind regards, 

Daniele