Subject: 23750224 - Juventus vs Cagliari - 06/01/2020 15:00 - Juventus Stadium, Turin, IT - fan seller - seller provide proof of purchase as requested
From: Daniele Castiglioni <[email-masked]>
To: Kritika Mirchandani <[email-masked]>
Date: Sat, 11 Jan 2020 22:22:40 -0700 (MST)

Hi Kritika, 

with reference to TID23750224, seller provide proof of purchase as requested prooving that all the tickets are consecutive. ( See attachment ) 

Event passed and Buyer emailed informing that one ticket was wrong. On the tickets it was written a certain row and seat but after checking with the event organisers they informed buyer that it was for another row and seat. Buyer informed they did not seat together and they lost part of the match. 

Case already escalated to payment team for partial refund for buyer. 

Can you please check and see if we can revert the charges for seller? 

thanks, 

kind regards, 

Daniele