Subject: Re: 23680907 - Hellas Verona vs Genoa - 12/01/2020 18:00 - Stadio Bentegodi Verona, Verona, IT - Broker IT - need to check seating plan
From: Neha Sagar <[email-masked]>
To: Kritika Mirchandani <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>, Parvez Alam <[email-masked]>
Date: Fri, 10 Jan 2020 04:22:29 -0700 (MST)

Hi Kritika, 

As the seller is a broker, could you please check and confirm what further steps should I take on this case? 

Regards, 
Neha Sagar 

From: "Kritika Mirchandani" <[email-masked]> 
To: "Neha Sagar" <[email-masked]> 
Cc: "Daniele Castiglioni" <[email-masked]>, "Parvez Alam" <[email-masked]> 
Sent: Friday, 10 January, 2020 16:46:31 
Subject: Re: 23680907 - Hellas Verona vs Genoa - 12/01/2020 18:00 - Stadio Bentegodi Verona, Verona, IT - Broker IT - need to check seating plan 

Hi Neha, 

Please take action on this case. 

Kind Regards 
Kritika Mirchandani 

From: "Daniele Castiglioni" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Sent: Thursday, 9 January, 2020 18:59:45 
Subject: 23680907 - Hellas Verona vs Genoa - 12/01/2020 18:00 - Stadio Bentegodi Verona, Verona, IT - Broker IT - need to check seating plan 

Hi kritika, 

with reference to TID23680907, buyer complaining tickets are wrong section. 

Buyer purchased tickets for section Tribuna Ovest, while he received e-tickets for Section 6 which is in Section Tribuna Est. 

As per viagogo map the two section are equivalent, while for official map the two section are in the opposite side of the stadium. 

Seller is a Broker. 

Can you please check and advise about the action to take. 

thanks, 

kind regards, 

Daniele