Subject: Re: TID 22994016- Renato Zero- 11/01/2020- Mediolanum Forum- Broker IT- No reply approval
From: Yvonne Yen <[email-masked]>
To: Daniele Castiglioni <[email-masked]>, Parvez Alam <[email-masked]>
Cc: Meghan Flanagan <[email-masked]>, Evan Quinlivan <[email-masked]>, CFLeadsLimerick <[email-masked]>, Kritika Mirchandani <[email-masked]>, Andy Shih <[email-masked]>
Date: Fri, 10 Jan 2020 07:38:53 +0000

Hi All,

Could you please assist to re-assign the case to make the  3rd attempted call to buyer to request the proof? Andy is still in the case cannot wrap up the case before sending the email to buyer however we don't support Italian.
Thanks.

Best Regards,

Yvonne.Yen
CSAPAC Customer Facing Team Lead
Team Leader : Geoffrey Hassett

________________________________
From: Daniele Castiglioni <[email-masked]>
Sent: 08 January 2020 21:09
To: Parvez Alam <[email-masked]>
Cc: Meghan Flanagan <[email-masked]>; Evan Quinlivan <[email-masked]>; Yvonne Yen <[email-masked]>; CFLeadsLimerick <[email-masked]>; Kritika Mirchandani <[email-masked]>; Andy Shih <[email-masked]>
Subject: Re: TID 22994016- Renato Zero- 11/01/2020- Mediolanum Forum- Broker IT- No reply approval

Hi Parvez,

I took ownership of the case and attempted to call buyer to ask for proof of wrong tickets.

since no answer from buyer, I kept case on follow and will attempt to call again.

kind regards,

Daniele

________________________________
From: "Parvez Alam" <[email-masked]>
To: "Daniele Castiglioni" <[email-masked]>
Cc: "Meghan Flanagan" <[email-masked]>, "Evan Quinlivan" <[email-masked]>, "Yvonne Yen" <[email-masked]>, "CFLeadsLimerick" <[email-masked]>, "Kritika Mirchandani" <[email-masked]>, "Andy Shih" <[email-masked]>
Sent: Wednesday, 8 January, 2020 14:05:24
Subject: Fwd: TID 22994016- Renato Zero- 11/01/2020- Mediolanum Forum- Broker IT- No reply approval

Hi Daniele,

Please work on this case and reply all with the outcome.

Kind Regards
Parvez Khan

________________________________
From: "Meghan Flanagan" <[email-masked]>
To: "evan quinlivan" <[email-masked]>, "Yvonne Yen" <[email-masked]>, "CFLeadsLimerick" <[email-masked]>, "Valentina Bonente" <[email-masked]>
Cc: "Andy Shih" <[email-masked]>, "Parvez Alam" <[email-masked]>
Sent: Wednesday, 8 January, 2020 13:39:34
Subject: RE: TID 22994016- Renato Zero- 11/01/2020- Mediolanum Forum- Broker IT- No reply approval

Hi @Valentina Bonente<mailto:[email-masked]>,

Can you please help here ?

Thanks,

Meghan

From: Evan Quinlivan <[email-masked]>
Sent: 08 January 2020 08:07
To: Yvonne Yen <[email-masked]>; CFLeadsLimerick <[email-masked]>; Meghan Flanagan <[email-masked]>
Cc: Andy Shih <[email-masked]>
Subject: Re: TID 22994016- Renato Zero- 11/01/2020- Mediolanum Forum- Broker IT- No reply approval

@Meghan Flanagan<mailto:[email-masked]> can you please assign an IT agent here.

Thank you,

Evan.

Evan Quinlivan

Senior Customer Facing Team Leader

[viagogo]

________________________________

From: Yvonne Yen <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday 8 January 2020 03:52
To: CFLeadsLimerick <[email-masked]<mailto:[email-masked]>>
Cc: Andy Shih <[email-masked]<mailto:[email-masked]>>
Subject: Re: TID 22994016- Renato Zero- 11/01/2020- Mediolanum Forum- Broker IT- No reply approval

Hi All,

Could you please assist to re-assign an IT agent to contact buyer here? Buyer seems received incorrect tickets.

Thanks.

Best Regards,

Yvonne.Yen

CSAPAC Customer Facing Team Lead

Team Leader : Geoffrey Hassett

________________________________

From: Andy Shih <[email-masked]<mailto:[email-masked]>>
Sent: 08 January 2020 11:15
To: Yvonne Yen <[email-masked]<mailto:[email-masked]>>
Subject: TID 22994016- Renato Zero- 11/01/2020- Mediolanum Forum- Broker IT- No reply approval

Hi Yvonne,

In this case I can see multiply agents were in it. Previous agent has wrapped up without further action as another agent is already following up.

If possible could you advise if we can no reply under the order. Thanks for the help.

Best regards,

Andy