Subject: Re: cases to re-assign to IT agents
From: Neha Sagar <[email-masked]>
To: Valentina Bonente <[email-masked]>
Cc: Kritika Mirchandani <[email-masked]>, Vijender Sharma <[email-masked]>, Daniele Castiglioni <[email-masked]>, Parvez Alam <[email-masked]>
Date: Fri, 10 Jan 2020 00:37:33 -0700 (MST)

Hi, 

It's done. 

Regards, 
Neha Sagar 

From: "Valentina Bonente" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Cc: "Vijender Sharma" <[email-masked]>, "Neha Sagar" <[email-masked]>, "Daniele Castiglioni" <[email-masked]>, "Parvez Alam" <[email-masked]> 
Sent: Friday, 10 January, 2020 11:11:07 
Subject: Re: cases to re-assign to IT agents 

Done. 

Val 

From: "Kritika Mirchandani" <[email-masked]> 
To: "Vijender Sharma" <[email-masked]>, "Valentina Bonente" <[email-masked]>, "Neha Sagar" <[email-masked]> 
Cc: "Daniele Castiglioni" <[email-masked]>, "Parvez Alam" <[email-masked]> 
Sent: Friday, 10 January, 2020 10:28:27 
Subject: Re: cases to re-assign to IT agents 

Hi Guys, 

Please work on the below mentioned cases accordingly: 

23862497 - Vijender 
23540463 - Vijender 
23374757 - Vijender 
23852678 - Neha 
23865349 - Neha 
23865576 - Neha 
23725692 - Valentina 
23460641 - Valentina 

Thank you. 

Kind Regards 
Kritika Mirchandani 

From: "Kritika Mirchandani" <[email-masked]> 
To: "Parvez Alam" <[email-masked]> 
Cc: "Daniele Castiglioni" <[email-masked]> 
Sent: Thursday, 9 January, 2020 19:03:26 
Subject: Re: cases to re-assign to IT agents 

Hi Parvez, 

Please re-assign thyese case to the available IT agents. 
Thanks. 

Kind Regards 
Kritika Mirchandani 

From: "Daniele Castiglioni" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Sent: Thursday, 9 January, 2020 18:46:39 
Subject: cases to re-assign to IT agents 

Hi Kritika, 

can you please re-assign the following cases to IT agents as tomorrow I am off: 

23862497 - seller advise that etickets have not been released yet from organizers- check is seller sent proof 
23540463 - personalised event - wait buyer details and forward them to seller requesting to personalise tickets 
23374757 - KYC DE: Payments will investigate further 
22994016 - contact buyer and request proof of Wrong Tickets Received 
23852678 - seller stating he has paper tickets and not e-tickets as listed - call seller requesting proof 
23865349 - email bounced 
23865576 - seller asking when he will receive notification about charges - case already escalated to payment team for partial refund for Buyer- check if system email has been sent to seller advising about charges 
23725692 - seller wants to offer alternative upgrade tickets to buyer and provide proof - wait buyer reply 
23460641 - Buyer asking update if is possible to redirect the tickets from TID23460641 to TID23322307 - Flagged to TL Kritika in order to take action 

kind regards, 

Daniele