Subject: Re: cases to re-assign to IT agents
From: Kritika Mirchandani <[email-masked]>
To: Parvez Alam <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>
Date: Thu, 9 Jan 2020 06:33:26 -0700 (MST)

Hi Parvez, 

Please re-assign thyese case to the available IT agents. 
Thanks. 

Kind Regards 
Kritika Mirchandani 

From: "Daniele Castiglioni" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Sent: Thursday, 9 January, 2020 18:46:39 
Subject: cases to re-assign to IT agents 

Hi Kritika, 

can you please re-assign the following cases to IT agents as tomorrow I am off: 

23862497 - seller advise that etickets have not been released yet from organizers- check is seller sent proof 
23540463 - personalised event - wait buyer details and forward them to seller requesting to personalise tickets 
23374757 - KYC DE: Payments will investigate further 
22994016 - contact buyer and request proof of Wrong Tickets Received 
23852678 - seller stating he has paper tickets and not e-tickets as listed - call seller requesting proof 
23865349 - email bounced 
23865576 - seller asking when he will receive notification about charges - case already escalated to payment team for partial refund for Buyer- check if system email has been sent to seller advising about charges 
23725692 - seller wants to offer alternative upgrade tickets to buyer and provide proof - wait buyer reply 
23460641 - Buyer asking update if is possible to redirect the tickets from TID23460641 to TID23322307 - Flagged to TL Kritika in order to take action 

kind regards, 

Daniele