Subject: Fwd: (TID: 23540463 - Harry Styles - 15/05/2020 - Pala Alpitour, Turin, IT - Fan seller - Personalisation Issue)
From: Valentina Bonente <[email-masked]>
To: Daniele Castiglioni <[email-masked]>
Date: Mon, 6 Jan 2020 22:14:21 -0700 (MST)

From: "India Inbox" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Cc: "Valentina Bonente" <[email-masked]> 
Sent: Friday, 3 January, 2020 13:49:34 
Subject: Re: (TID: 23540463 - Harry Styles - 15/05/2020 - Pala Alpitour, Turin, IT - Fan seller - Personalisation Issue) 

Hi all 

Do not ask the buyer to submit the repersonalization form and sign it - we cannot facilitate this. 

1. We can ask the buyer to provide us with their ID/Passport number and pass it on to the seller 

2. If a seller advises that he is encountering issues with the re-personalization - always advise the seller to contact Ticketmaster.it over the phone 

Kind regards, 

Breda 

From: Kritika Mirchandani <[email-masked]> 
Sent: Saturday, December 14, 2019 10:24 AM 
To: India Inbox <[email-masked]> 
Cc: Valentina Bonente <[email-masked]> 
Subject: (TID: 23540463 - Harry Styles - 15/05/2020 - Pala Alpitour, Turin, IT - Fan seller - Personalisation Issue) 
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Hi there, 

With regards to this case, seller informed us that he needs buyer's ID to personalise tickets. He has sent us the official proof as well, please find it attached. 
Can you please confirm if we need to provide IDs to the seller? 

Thank you for your consideration. 

Kind Regards 
Kritika Mirchandani 

From: "Valentina Bonente" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Sent: Saturday, 14 December, 2019 15:26:48 
Subject: 23540463 - Harry Styles - 15/05/2020 19:00 - Pala Alpitour, Turin, IT - fan seller - buyer's ID required 

Hi Kritika, 

This seller informed that for this event Ticket Master requires ID number or passport number in order to personalise the tickets. 
Seller provided official proof too (attached). 

Can you please check if we can ask buyer's ID numbers. 

Thanks 
Valentina