Subject: Re: (EID: 4233150 - ATP World Tour Finals 2020 - Round Robin Day 6 - Evening Session - 20/11/2020 - 18:00 - London, GB)
From: India Inbox <[email-masked]>
To: Arnaud Valentin <[email-masked]>, On-call Data Management <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>, Kritika Mirchandani <[email-masked]>
Date: Mon, 6 Jan 2020 13:44:09 +0000

Sure Arnaud, we will reach out to the seller

@Daniele Castiglioni<mailto:[email-masked]> please change the seller for proof of the ticket and purchase

Kind regards,

Breda

________________________________
From: Arnaud Valentin <[email-masked]>
Sent: Monday, January 6, 2020 1:43 PM
To: India Inbox <[email-masked]>; On-call Data Management <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>; Kritika Mirchandani <[email-masked]>
Subject: RE: (EID: 4233150 - ATP World Tour Finals 2020 - Round Robin Day 6 - Evening Session - 20/11/2020 - 18:00 - London, GB)

Hi Breda,

We haven’t sold for full day tickets for the semifinals and finals. I have added full day options for the round robin stage.

Can the seller provide proof of ticket?

Thanks,

Arnaud

From: India Inbox <[email-masked]>
Sent: Monday, January 6, 2020 8:08 AM
To: On-call Data Management <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>; Kritika Mirchandani <[email-masked]>
Subject: Re: (EID: 4233150 - ATP World Tour Finals 2020 - Round Robin Day 6 - Evening Session - 20/11/2020 - 18:00 - London, GB)

@On-call Data Management<mailto:[email-masked]>

Hi Team

A seller here is asking about how these tickets are being sold, he would like to sell as Full day and semifinals-finals together.

Is this possible?

Kind regards,

Breda

________________________________

From: Kritika Mirchandani <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 6, 2020 12:56 PM
To: India Inbox <[email-masked]<mailto:[email-masked]>>
Cc: Daniele Castiglioni <[email-masked]<mailto:[email-masked]>>
Subject: (EID: 4233150 - ATP World Tour Finals 2020 - Round Robin Day 6 - Evening Session - 20/11/2020 - 18:00 - London, GB)

Hi there,

With reference to TID: 23769467, seller is asking if it will be possible to sell tickets for the full day and semifinals-finals together. Please find the EDM Template for this request below:

  *   EID: 4233150
  *   Issue: Seller is asking if its possible to add the option to sell tickets for ATP World Tour Finals 2020 : Full day and semifinals-finals together. Our website is only showing the options for Afternoon and evening sessions but not for the full day
  *   Link to the event website:https://www.viagogo.com/ww/Sports-Tickets/Tennis/ATP-World-Tour-Finals-Tickets<https://protect-eu.mimecast.com/s/j4EZCoV93sXOPJ6S1N-rE?domain=viagogo.com>
  *   Link to a website confirming the changes:  https://www.atptour.com<https://protect-eu.mimecast.com/s/DonwCp864FzYOPpcDPalP?domain=atptour.com>

Can you please forward this case to On call data team for further verification?

Thank you for your consideration.

Kind Regards
Kritika Mirchandani

________________________________

From: "Daniele Castiglioni" <[email-masked]<mailto:[email-masked]>>
To: "Kritika Mirchandani" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 6 January, 2020 18:00:07
Subject: 23769467 - ATP World Tour Finals 2020 - Round Robin Day 6 - Evening Session - 20/11/2020 18:00 -The O2, London, GB -  fan seller - seller request for listing event

Hi Kritika,

with reference to the above TID, seller asking if for this event will be possible to sell tickets for the full day and semifinals-finals together.

EID: 4233150

Issue: Seller is asking if is possible to add the possibility to sell tickets for  ATP World Tour Finals 2020 for the full day and semifinals-finals together. On viagogo is possible to sell ticket for afternoon or evening session but not for the full day.

Link to the event website:https://www.viagogo.com/ww/Sports-Tickets/Tennis/ATP-World-Tour-Finals-Tickets<https://protect-eu.mimecast.com/s/j4EZCoV93sXOPJ6S1N-rE?domain=viagogo.com>

Link to a website confirming the changes:

https://www.atptour.com<https://protect-eu.mimecast.com/s/mAJmCq7XgIOqkGJcQtnxa?domain=atptour.com>