Subject: RE: 23351288 - BLACKPINK - 05/01/2020 13:00 - Kyocera Dome, Osaka, JP - Broker JP - Buyer reject alternative ticket offered and request refund
From: India Inbox <[email-masked]>
To: Ashwani Panicker <[email-masked]>, India Inbox <[email-masked]>, Denzel Cheng <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>
Date: Wed, 1 Jan 2020 12:18:26 +0000

Hi @Denzel Cheng<mailto:[email-masked]>,

Please see below

Thanks,
Meghan

From: Ashwani Panicker <[email-masked]>
Sent: 01 January 2020 11:20
To: India Inbox <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>
Subject: Fwd: 23351288 - BLACKPINK - 05/01/2020 13:00 - Kyocera Dome, Osaka, JP - Broker JP - Buyer reject alternative ticket offered and request refund

Hi Team,

In reference to above TID the tickets were lost in transit.

As a resolution for the above issue agent Denzel.Cheng offered buyer the alternative tickets.

 The Original order of buyer was:
  Section:Lower tier

Alternative Tickets offered was:
  Section: Reserved Seating

The buyer refused to accept the offer and want to claim for the refund.

Please can you inform the above agent regarding to buyers decision.

Regards
Ashwani

________________________________
From: "Daniele Castiglioni" <[email-masked]<mailto:[email-masked]>>
To: "Ashwani Panicker" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 1, 2020 4:44:05 PM
Subject: 23351288 -  BLACKPINK - 05/01/2020 13:00 - Kyocera Dome, Osaka, JP - Broker JP - Buyer reject alternative ticket offered and request refund

Hi Ashwani,

with reference to TID23351288,  Buyer reject alternative ticket offered and request refund.

tickets have bee previously lost in transit due to courier fault.

Agent denzel.cheng offered buyer alternative tickets:

- Original tickets:

  Section:Lower tier

- New tickets offer:

  Section: Reeserved Seatings

Buyer call informing that he rejects the tickets and asking for full refund.

Can you pleas forward the case to Substitution team,  Agent denzel.cheng?

thanks,

Kind regards,

Daniele