Subject: Fwd: 23351288 - BLACKPINK - 05/01/2020 13:00 - Kyocera Dome, Osaka, JP - Broker JP - Buyer reject alternative ticket offered and request refund
From: Ashwani Panicker <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>
Date: Wed, 1 Jan 2020 04:19:33 -0700 (MST)

Hi Team, 

In reference to above TID the tickets were lost in transit. 

As a resolution for the above issue agent D enzel.Cheng offered buyer the alternative tickets. 

The Original order of buyer was: 
Section:Lower tier 

Alternative Tickets offered was: 
Section: Reserved Seating 

The buyer refused to accept the offer and want to claim for the refund. 

Please can you inform the above agent regarding to buyers decision. 

Regards 
Ashwani 

From: "Daniele Castiglioni" <[email-masked]> 
To: "Ashwani Panicker" <[email-masked]> 
Sent: Wednesday, January 1, 2020 4:44:05 PM 
Subject: 23351288 - BLACKPINK - 05/01/2020 13:00 - Kyocera Dome, Osaka, JP - Broker JP - Buyer reject alternative ticket offered and request refund 

Hi Ashwani, 

with reference to TID23351288, Buyer reject alternative ticket offered and request refund. 

tickets have bee previously lost in transit due to courier fault. 

Agent denzel.cheng offered buyer alternative tickets: 

- Original tickets: 

Section:Lower tier 

- New tickets offer: 

Section: Reeserved Seatings 

Buyer call informing that he rejects the tickets and asking for full refund. 

Can you pleas forward the case to Substitution team, Agent denzel.cheng? 

thanks, 

Kind regards, 

Daniele