Subject: 23351288 - BLACKPINK - 05/01/2020 13:00 - Kyocera Dome, Osaka, JP - Broker JP - Buyer reject alternative ticket offered and request refund
From: Daniele Castiglioni <[email-masked]>
To: Ashwani Panicker <[email-masked]>
Date: Wed, 1 Jan 2020 04:14:05 -0700 (MST)

Hi Ashwani, 

with reference to TID23351288, Buyer reject alternative ticket offered and request refund. 

tickets have bee previously lost in transit due to courier fault. 

Agent denzel.cheng offered buyer alternative tickets: 

- Original tickets: 

Section:Lower tier 

- New tickets offer: 

Section: Reeserved Seatings 

Buyer call informing that he rejects the tickets and asking for full refund. 

Can you pleas forward the case to Substitution team, Agent denzel.cheng? 

thanks, 

Kind regards, 

Daniele