Subject: Re: 23782836 - South Africa vs England - Test 1 - Day 3 - 28/12/2019 10:00 - SuperSport Park, Centurion, ZA - Fan Seller - Buyer not able to download e-tickets
From: Ashwani Panicker <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>
Date: Thu, 26 Dec 2019 07:30:45 -0700 (MST)

Hi Team, 

Its a case of active redirection {23570195 to 23782836}. 

The primary seller already uploaded the e tickets however the final buyer is facing tech issues and he is not able to download them. 

Agent tried to help him out however the problem is still not resolved. 

The event is with in 1 day so in order to facilitate the buyer to download the e tickets can we send them through customer mail. 

The buyer's email address is [email-masked]. 

Looking for your valuable input in this matter. 

Regards 
Ashwani 

From: "Daniele Castiglioni" <[email-masked]> 
To: "Ashwani Panicker" <[email-masked]> 
Sent: Thursday, 26 December, 2019 19:53:11 
Subject: 23782836 - South Africa vs England - Test 1 - Day 3 - 28/12/2019 10:00 - SuperSport Park, Centurion, ZA - Fan Seller - Buyer not able to download e-tickets 

Hi Ashwani, 

with reference to TID23782836, I call the buyer and he informed that when ever he try to download the e-tickets, the system does not allow him. 

We tried also when I was on call providing new link to download tickets but same issue. 

It is an Active Redirection started at 23570195 and Ended at 23782836. 

Event is 1 day away. 

Can we send the e-ticket via Customer mail to final buyer? 

Final buyer email address is: 

[email-masked] 

Thanks, 

Kind regards 

Daniele