Subject: Re: 23581646 - Real Madrid vs Athletic Bilbao - 22/12/2019 21:00 - Estadio Santiago Bernabeu, Madrid, ES - Broker ES - buyer received season card from seller
From: India Inbox <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>, Alberto Babo <[email-masked]>
Date: Sun, 22 Dec 2019 16:57:26 +0000

Hi Hugo, can you assign this case to be actioned? The buyer is spanish and it seems they are refusing the tickets. You will see below these are valid

@Alberto Babo<mailto:[email-masked]> I have tagged you in also- just FYI for this case

Kind regards,

Breda

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From: India Inbox <[email-masked]>
Sent: Sunday, December 22, 2019 3:33 PM
To: Ashwani Panicker <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>
Subject: Re: 23581646 - Real Madrid vs Athletic Bilbao - 22/12/2019 21:00 - Estadio Santiago Bernabeu, Madrid, ES - Broker ES - buyer received season card from seller

Hi all

Push advise the buyer these are valid-as Katiane advises this is sometimes normal for brokers to fulfill like this

Kind regards,

Breda

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From: Ashwani Panicker <[email-masked]>
Sent: Sunday, December 22, 2019 2:43 PM
To: India Inbox <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>
Subject: Fwd: 23581646 - Real Madrid vs Athletic Bilbao - 22/12/2019 21:00 - Estadio Santiago Bernabeu, Madrid, ES - Broker ES - buyer received season card from seller

Hi Team,

Buyer refused to accept the season cards.

Please suggest an alternative

Regards
Ashwani

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From: "Daniele Castiglioni" <[email-masked]>
To: "Ashwani Panicker" <[email-masked]>
Sent: Sunday, 22 December, 2019 20:01:49
Subject: Re: 23581646 - Real Madrid vs Athletic Bilbao - 22/12/2019 21:00  - Estadio Santiago Bernabeu, Madrid, ES - Broker ES - buyer received season card from seller

Hi Ashwani,

I called the buyer and he did not accept to keep the season cards received.

season card is mentioned a different name on the the document attached to season card is mention that " In the eventuality someone of the staff of R.Madrid ask if you paid, you just say no".
On Real Madrid website is mentioned that season card cannot be sold.

Buyer purchase paper tickets and he expecting to receive tickets and not some season cards.

can you please check with  seller support if we can provide buyer with correct tickets?

Thanks.

Kind regards,

Daniele

________________________________
From: "India Inbox" <[email-masked]>
To: "Daniele Castiglioni" <[email-masked]>
Cc: "Ashwani Panicker" <[email-masked]>, "Katiane Kiyota" <[email-masked]>
Sent: Sunday, 22 December, 2019 19:30:02
Subject: Re: 23581646 - Real Madrid vs Athletic Bilbao - 22/12/2019 21:00  - Estadio Santiago Bernabeu, Madrid, ES - Broker ES - buyer received season card from seller

That makes sense

Thank you @Daniele Castiglioni<mailto:[email-masked]> FYI

Kind regards,

Breda

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From: Katiane Kiyota <[email-masked]>
Sent: Sunday, December 22, 2019 1:54 PM
To: India Inbox <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>; Ashwani Panicker <[email-masked]>
Subject: Re: 23581646 - Real Madrid vs Athletic Bilbao - 22/12/2019 21:00 - Estadio Santiago Bernabeu, Madrid, ES - Broker ES - buyer received season card from seller

Hi Breda,

Additionally, please ensure that buyer advised to leave the tickets at the reception of the hotel after the match.

Kinds Regards,

Katiane Ramos
Seller Support - PT

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From: Katiane Kiyota <[email-masked]>
Sent: Sunday, December 22, 2019 1:53 PM
To: India Inbox <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>; Ashwani Panicker <[email-masked]>
Subject: Re: 23581646 - Real Madrid vs Athletic Bilbao - 22/12/2019 21:00 - Estadio Santiago Bernabeu, Madrid, ES - Broker ES - buyer received season card from seller

Hi Breda,

For Spanish Football, it's fairly common to see Season Cards being used to fulfill. Seller list as paper tickets, LDA must be requested, usually a hotel, and then DP changed to ELS.
Seller has fulfilled correctly here and buyer shouldn't have any issue attending the event.

Kinds Regards,

Katiane Ramos
Seller Support - PT

________________________________
From: India Inbox <[email-masked]>
Sent: Sunday, December 22, 2019 1:34 PM
To: Katiane Kiyota <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>; Ashwani Panicker <[email-masked]>
Subject: Re: 23581646 - Real Madrid vs Athletic Bilbao - 22/12/2019 21:00 - Estadio Santiago Bernabeu, Madrid, ES - Broker ES - buyer received season card from seller

@Katiane Kiyota<mailto:[email-masked]>

Hi Katiane

-broker ES has sent season cards it seems
-proof attached
-event is is a few hours

Can the broker provide e tickets or anything as he has unfulfilled incorrectly? or can buy use these? I dont see any notes from SS regarding giving this seller permission to fulfill with these cards

Kind regards,

Breda

________________________________
From: Ashwani Panicker <[email-masked]>
Sent: Sunday, December 22, 2019 1:29 PM
To: India Inbox <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>
Subject: Fwd: 23581646 - Real Madrid vs Athletic Bilbao - 22/12/2019 21:00 - Estadio Santiago Bernabeu, Madrid, ES - Broker ES - buyer received season card from seller

Hi Team,

In reference to above TID the buyer emailed regarding to tickets .
He received set of season cards instead of Paper tickets and he don't have any idea how to redeem and return the season cards.

The event is scheduled for today so please can you check with the broker about the season card and if its acceptable can we send the instructions to buyer.

Regards
Ashwani

________________________________
From: "Daniele Castiglioni" <[email-masked]>
To: "Ashwani Panicker" <[email-masked]>
Sent: Sunday, 22 December, 2019 18:53:25
Subject: Re: 23581646 - Real Madrid vs Athletic Bilbao - 22/12/2019 21:00  - Estadio Santiago Bernabeu, Madrid, ES - Broker ES - buyer received season card from seller

HI Ashwani,

with reference to TID23581646, buyer received season card from seller while ticket type is Paper tickets and buyer was not advise about season card procedures.

Attached I send the season cards received by Buyer.

Can you please check and request Seller Support if we can consider the season card valid to access event for buyer and provide him with instructions?

thanks,

kind regards,

Daniele