Subject: Re: 23581646 - Real Madrid vs Athletic Bilbao - 22/12/2019 21:00 - Estadio Santiago Bernabeu, Madrid, ES - Broker ES - buyer received season card from seller
From: Katiane Kiyota <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>, Ashwani Panicker <[email-masked]>
Date: Sun, 22 Dec 2019 13:53:35 +0000

Hi Breda,

For Spanish Football, it's fairly common to see Season Cards being used to fulfill. Seller list as paper tickets, LDA must be requested, usually a hotel, and then DP changed to ELS.
Seller has fulfilled correctly here and buyer shouldn't have any issue attending the event.

Kinds Regards,

Katiane Ramos
Seller Support - PT

________________________________
From: India Inbox <[email-masked]>
Sent: Sunday, December 22, 2019 1:34 PM
To: Katiane Kiyota <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>; Ashwani Panicker <[email-masked]>
Subject: Re: 23581646 - Real Madrid vs Athletic Bilbao - 22/12/2019 21:00 - Estadio Santiago Bernabeu, Madrid, ES - Broker ES - buyer received season card from seller

@Katiane Kiyota<mailto:[email-masked]>

Hi Katiane

-broker ES has sent season cards it seems
-proof attached
-event is is a few hours

Can the broker provide e tickets or anything as he has unfulfilled incorrectly? or can buy use these? I dont see any notes from SS regarding giving this seller permission to fulfill with these cards

Kind regards,

Breda

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From: Ashwani Panicker <[email-masked]>
Sent: Sunday, December 22, 2019 1:29 PM
To: India Inbox <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>
Subject: Fwd: 23581646 - Real Madrid vs Athletic Bilbao - 22/12/2019 21:00 - Estadio Santiago Bernabeu, Madrid, ES - Broker ES - buyer received season card from seller

Hi Team,

In reference to above TID the buyer emailed regarding to tickets .
He received set of season cards instead of Paper tickets and he don't have any idea how to redeem and return the season cards.

The event is scheduled for today so please can you check with the broker about the season card and if its acceptable can we send the instructions to buyer.

Regards
Ashwani

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From: "Daniele Castiglioni" <[email-masked]>
To: "Ashwani Panicker" <[email-masked]>
Sent: Sunday, 22 December, 2019 18:53:25
Subject: Re: 23581646 - Real Madrid vs Athletic Bilbao - 22/12/2019 21:00  - Estadio Santiago Bernabeu, Madrid, ES - Broker ES - buyer received season card from seller

HI Ashwani,

with reference to TID23581646, buyer received season card from seller while ticket type is Paper tickets and buyer was not advise about season card procedures.

Attached I send the season cards received by Buyer.

Can you please check and request Seller Support if we can consider the season card valid to access event for buyer and provide him with instructions?

thanks,

kind regards,

Daniele