Subject: Fwd: 23581646 - Real Madrid vs Athletic Bilbao - 22/12/2019 21:00 - Estadio Santiago Bernabeu, Madrid, ES - Broker ES - buyer received season card from seller
From: Ashwani Panicker <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>
Date: Sun, 22 Dec 2019 06:29:51 -0700 (MST)

Hi Team, 

In reference to above TID the buyer emailed regarding to tickets . 
He received set of season cards instead of Paper tickets and he don't have any idea how to redeem and return the season cards. 

The event is scheduled for today so please can you check with the broker about the season card and if its acceptable can we send the instructions to buyer. 

Regards 
Ashwani 

From: "Daniele Castiglioni" <[email-masked]> 
To: "Ashwani Panicker" <[email-masked]> 
Sent: Sunday, 22 December, 2019 18:53:25 
Subject: Re: 23581646 - Real Madrid vs Athletic Bilbao - 22/12/2019 21:00 - Estadio Santiago Bernabeu, Madrid, ES - Broker ES - buyer received season card from seller 

HI Ashwani, 

with reference to TID23581646, buyer received season card from seller while ticket type is Paper tickets and buyer was not advise about season card procedures. 

Attached I send the season cards received by Buyer. 

Can you please check and request Seller Support if we can consider the season card valid to access event for buyer and provide him with instructions? 

thanks, 

kind regards, 

Daniele