Subject: (TID: 23486414 - Milky Chance - 09/02/2020 - Paradiso, Amsterdam, NL - Fan Seller - Blocked Account)
From: Kritika Mirchandani <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>
Date: Thu, 19 Dec 2019 07:28:41 -0700 (MST)

Hi there, 

With reference to TID: 23486414, buyer is asking as to why their account is blocked and chasing tickets. Buyer informed that when purchasing tickets he was requested to make the payment again, he made the payment again but now his account is blocked - User Blocked, Reason : Blocked – Payment chargeback (automated) 

She has also initiated CB: Current State: ELV 1 Reminder 

Can you please check with CB or Fraud team to know the reason for this User block? 

Thank you for your cooperation. 

Kind Regards 
Kritika Mirchandani 

From: "Daniele Castiglioni" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Sent: Thursday, 19 December, 2019 18:06:56 
Subject: 23486414 - Milky Chance - 09/02/2020 20:00 - Paradiso, Amsterdam, NL - Fan Seller - buyer asking why account is blocked and chasing tickets 

Hi kritika, 

with reference to TID23486414, buyer asking why account is blocked and chasing tickets. 

Buyer informed that when purchasing tickets he was requested to make the payment again. buyer confirmed he did but the user account is blocked: 

- User Blocked, Reason : Blocked – Payment chargeback (automated) 

Banner showing current state of CahrgedBack initiated : ELV 1 Reminder. 

Can you please check and forward to relevant team? 

thanks, 

Kind regards, 

Daniele