Subject: Fwd: xTixs 23689973 - MAJOR LAZER x SOUND SYSTEM x MAURITIUS IS THE MISSION - 21/12/2019 21:00 - Cote D'Or National Sports Complex, Verdun, MU - buyer informing that name printed on the tickets has incorrect spelling
From: Kritika Mirchandani <[email-masked]>
To: dheeraj kushwah <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>, Ashwani Panicker <[email-masked]>
Date: Thu, 19 Dec 2019 05:45:18 -0700 (MST)

Hi Dheeraj, 

Please refer to the email thread and action the case. 
Thanks. 

Kind Regards 
Kritika Mirchandani 

From: "Daniele Castiglioni" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Sent: Thursday, 19 December, 2019 18:11:03 
Subject: xTixs 23689973 - MAJOR LAZER x SOUND SYSTEM x MAURITIUS IS THE MISSION - 21/12/2019 21:00 - Cote D'Or National Sports Complex, Verdun, MU - buyer informing that name printed on the tickets has incorrect spelling 

Hi Kritika, 

can you please re-assign case to Eng/French agent to call buyer and request correct attendee Name to personalise e-ticket. 

it is XTIX transaction. 

I cannot make outbound call due to Twilio issue. 

thanks, 

Kind regards, 

Daniele 

From: "India Inbox" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Cc: "Daniele Castiglioni" <[email-masked]> 
Sent: Wednesday, 18 December, 2019 21:36:31 
Subject: xTixs 23689973 - MAJOR LAZER x SOUND SYSTEM x MAURITIUS IS THE MISSION - 21/12/2019 21:00 - Cote D'Or National Sports Complex, Verdun, MU - buyer informing that name printed on the tickets has incorrect spelling 

What is the correct name needed? 

Please reply ASAP 

Kind regards, 

Breda 

From: Kritika Mirchandani <[email-masked]> 
Sent: Wednesday, December 18, 2019 2:22 PM 
To: India Inbox <[email-masked]> 
Cc: Daniele Castiglioni <[email-masked]> 
Subject: (xTixs TID: 23689973 - MAJOR LAZER x SOUND SYSTEM x MAURITIUS IS THE MISSION - 21/12/2019 - Verdun, MU - Name change Issue) 
Hi there, 

With reference to TID: 23689973, buyer informed that the name printed on the ticket has incorrect spelling. Event is in 3 days and we thought that the name change/transfer feature would work but we just confirmed that the feature is not working for this event. 

Can you please check if it is possible to re-personalise the e-ticket with correct name? 

Thank you for your cooperation. 

Kind Regards 
Kritika Mirchandani 

From: "Daniele Castiglioni" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Sent: Wednesday, 18 December, 2019 19:02:37 
Subject: xTixs 23689973 - MAJOR LAZER x SOUND SYSTEM x MAURITIUS IS THE MISSION - 21/12/2019 21:00 - Cote D'Or National Sports Complex, Verdun, MU - buyer informing that name printed on the tickets has incorrect spelling 

Hi Kritika, 

with reference to TID23689973, buyer informing that name printed on the tickets has incorrect spelling. 

Event is 3 days away. 

Can you please check if it is possible to re-personalise e-ticket? 

Kind regards, 

Daniele