Subject: Re: (TID: 23631772 - Galatasaray vs Ankaragucu - 14/12/2019 18:00 - Istanbul, TR - Fan Seller - Email change Request)
From: India Inbox <[email-masked]>
To: Kritika Mirchandani <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>
Date: Fri, 13 Dec 2019 13:39:54 +0000

Hi all

The buyer seems to have access to their account as they are emailing in under their order. What is happening when they try change this on their email?

Please let me know as soon as possible to determine if this needs to be sent to tec

Kind regards,

Breda

________________________________
From: Kritika Mirchandani <[email-masked]>
Sent: Friday, December 13, 2019 1:36 PM
To: India Inbox <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>
Subject: (TID: 23631772 - Galatasaray vs Ankaragucu - 14/12/2019 18:00 - Istanbul, TR - Fan Seller - Email change Request)

Hi there,

With regards to this case, customer contacted us requesting to update email address under TID: 23631772. Please find the email change details below:

Current email address: [email-masked]
New email address: [email-masked]
Is the customer requesting the change the account holder?: Yes
Is the new email address linked to another account?: Yes
If yes, has the account been deleted?: Yes, deleted
What is the reason for requiring an email address change? Customer is a buyer under 23631772 and he does not have access to his viagogo account.

Can you please check and update this new email address?

Thank you for your cooperation.

Kind Regards
Kritika Mirchandani
________________________________
From: "Daniele Castiglioni" <[email-masked]>
To: "Kritika Mirchandani" <[email-masked]>
Sent: Friday, 13 December, 2019 18:45:14
Subject: 23631772 - Galatasaray vs Ankaragucu - 14/12/2019 18:00 - Turk Telekom Arena, Istanbul, TR - Fan Seller - buyer request email change

Hi Kritika,

customer contacted us under customer mail registered with  [email-masked], requesting to update email address under TID23631772.

Current email address:  [email-masked]
New email address:  [email-masked]
Is the customer requesting the change the account holder?: YES
Is the new email address linked to another account?: YES
If yes, has the account been deleted?: DELETE
What is the reason for requiring an email address change? customer who is a buyer under TID23631772 does not have access to his account anymore.

Thanks.

Kind regards,

Daniele