Subject: Update: Flagging cases & MET Usage
From: Kritika Mirchandani <[email-masked]>
To: Viagogo Group <[email-masked]>
Cc: Parvez Alam <[email-masked]>
Date: Wed, 4 Dec 2019 07:20:38 -0700 (MST)

Hello everyone, 

This is to inform you that if your Team Lead is on OFF, you should not email any case to them. All cases should be flagged to the available TL on the floor. 
It creates an unnecessary delay in response. 

As a reminder, no one should pull cases via Mass Email Tool/ Customer Email until advised or instructed. 
This is strictly prohibited. 

Your understanding is highly appreciated. 

Kind Regards 
Kritika Mirchandani