Subject: [Training Update] Guarantee Claims + Chargeback
From: Kritika Mirchandani <[email-masked]>
To: Viagogo Group <[email-masked]>
Cc: Team Lead <[email-masked]>, Parvez Alam <[email-masked]>
Date: Tue, 3 Dec 2019 06:41:15 -0700 (MST)

Hi all, 

Please find an update regarding the Guarantee Claims below: 

If buyer has a chargeback open on the case and was rejected at gate / received the wrong tickets / did not receive the tickets in time for the event: 

    * Send an email to the buyer to advise that we will investigate the case 
    * Send an email to your TL to bring the case to the attention of the Chargeback team – the chargeback team will take over from there 
The Wiki has been updated accordingly. 

Let me know if you have any questions. 

Kind Regards 
Kritika Mirchandani