Subject: case to re-assign to IT Agents
From: Daniele Castiglioni <[email-masked]>
To: Kritika Mirchandani <[email-masked]>
Date: Fri, 29 Nov 2019 07:15:34 -0700 (MST)

HI Kritika, 

here below I flag the case to re-assign to IT agents: 

23406981 - call seller and explain why she was charged 
22619122 - call buyer to check if locate the tickets 
23489407 - call buyer to check email address 
23407708 - email buyer that for current event tickets must be personalise and ask buyer to confirm the attendee details provided - wait buyer reply 

thanks, 

kind regards, 

Daniele